Coventry Road Medical Centre

In the past have had many issues with the receptionists - very rude, sound patronising at times and could just be a lot friendlier.
Trying to get an appointment with a gp is a nightmare. There are only 2 hours in the day where appointments can be made (9-10am and 2:30-3:30pm) These hours do not cater for working people, like myself who work in schools. When I have raised this with them, they basically say there's nothing they can do or get someone else to call on behalf - what if we don't want to share personal matters with others? Just ridiculous reasoning and no effort to accommodate patients needs.
When I have rang in to make an appointment, sometimes the waiting time is very long - even being number 1 in the que, I have waited somewhere between 12-15minutes at one time. This is not acceptable when we are having to excuse ourselves from work to make the call bang on at 9, with limited booking timings and asking for time out the classroom.
Recently, I called in regarding a severe reaction, this has happened may times using sun cream products, even those labelled for sensitive skin etc. So I called to ask if there is anything that can be done to test my skin for allergies, so that I am aware of what to avoid. The doctors 'professional advice' was take some anti-histamine and avoid using sun cream altogether! Absolutely baffled me with that response..then the line disconnected. I rang back, now number 7 in the que, waited for a very long time to get through and reminded them I rang a bit ago, then they apologised to say they are having some issues with their phone line and calls keep disconnecting. If you know you have issues with your line shouldn't patients be informed at the begining of the call and shouldn't they ring back a patient, rather than making them ring again and wait in the que again and waste time. Need some improving on basic etiquettes and phone manners!
Overall, the service at this surgery has gone down in the dumps. I don't feel valued or in good hands here. My daily have had bad experiences just recently too. We are looking in to joining another gp!

Very rude attitude and cannot deal with my childs eczema properly.. have to remind them about their previous prescriptions that they have prescribed.. and even then they are slow lazy and very un welcoming..

Good service as i can still access the GP, although it is through the receptionists

Always very polite.

because of pandemic they have a triage system where the doctor diagnoses patients over the phone without looking into their history. receptionists relay symptoms to doctor who is there at the reception ready to advise the receptionists who then relay the information back to the patient.
So much can go wrong with this sort of triage system. Simply awful.
Doctors pre covid were just as bad, this particular has a track record of hiring really bad doctors.

Rang for medication for mouth ulcers and in a lot of pain, was told to call back at 11 for the medication then told to call back at 1 then at 3. When called up at 3 I was in a lot of pain and the receptionist refused to listen and hung up. Upon calling again they hung up again and then Didn’t answer my call. How am I suppose I receive medication if I can’t even speak to anyone?

Doctors don't really care. Why does this surgery have consistently bad doctors? Rushed and chaotic time with the doc . One doctor is nice enough but does not quite have the skills required to conduct a compassionate consultation. Its a common theme with this surgery. Would not recommend.

Appointments are hard to get. Been with the same GP for nearly 40 years. Care is ok. No real problems or issues. When I needed an emergency appointment I’ve ended up having to go to Hospital A&E or the walk in centre, not good if an emergency because have to wait for ages.

They have given wrong information on a number of occasions, staff are rude. They have sent my details to the wrong address and are very poor with care.

Okay