Coventry Road Medical Centre
Feedback Rating
Based on 34 reviews
Reviews (34)
Not so helpful since Covid
May 30, 2023
I have diabetes and they gave me an appointment. I take metamorphin and cholesterol capsules. If I call after 9am, they have no appointments. They used to be so helpful but they are not now since Covid.
Appointments quicker now I am pregnant
February 20, 2023
I was referred through the doctors to the Women's hospital, maybe waited a little bit of time to get through to the GP and hospital appointment. But being allocated to a midwife was quick. Normally takes a long time to get an appointment at the surgery but now I am pregnant, it's quicker.
Avoid
December 30, 2022
Poor administration and management staff as of late. After 30+ years of being a patient here, i have seen the service decline. The last few years have been particularly shocking.
Prescriptions are ordered but are often processed incorrectly, staff are unhelpful and admit to being poorly trained, they are unable to advise on basic surgery policies and the go to answer is to contact the practice manager or send an email to a generic address. The website is also not helpful when searching for said policies.
Practice manager removed me from the gp list without notice or contact, then refused to come on the phone to explain this decision. no threats, verbal abuse or profanities had taken place in the call that was cited as leading to her decision. Totally unprofessional and uncalled for. A gross misuse of power in response to me questioning their broken process when i feared i would be left without medication over Christmas closure, despite ordering it well in advance.
Complain or ask a question they cannot answer at your own risk - instead of fixing the process or improving training to serve patients better, you may recieve a surprise letter in the post as did I.
Why fix the issue when you can strike off a patient who raised it.
Where basic services are apparently problematic to get right lately, a working complaints policy probably shouldn't be expected, my bad.
The doctors are generally good though, shame they are let down by the support staff and ineffective practice processes.
Despite some of the snap responses from the surgery seen in previous google reviews, you will find the same issues around process, staff, complaints, prescriptions, policies, training reoccur time and time again. If only the same energy was put into service improvement, the need to clap back at negative reviews probably wouldn't exist.
Prescriptions are ordered but are often processed incorrectly, staff are unhelpful and admit to being poorly trained, they are unable to advise on basic surgery policies and the go to answer is to contact the practice manager or send an email to a generic address. The website is also not helpful when searching for said policies.
Practice manager removed me from the gp list without notice or contact, then refused to come on the phone to explain this decision. no threats, verbal abuse or profanities had taken place in the call that was cited as leading to her decision. Totally unprofessional and uncalled for. A gross misuse of power in response to me questioning their broken process when i feared i would be left without medication over Christmas closure, despite ordering it well in advance.
Complain or ask a question they cannot answer at your own risk - instead of fixing the process or improving training to serve patients better, you may recieve a surprise letter in the post as did I.
Why fix the issue when you can strike off a patient who raised it.
Where basic services are apparently problematic to get right lately, a working complaints policy probably shouldn't be expected, my bad.
The doctors are generally good though, shame they are let down by the support staff and ineffective practice processes.
Despite some of the snap responses from the surgery seen in previous google reviews, you will find the same issues around process, staff, complaints, prescriptions, policies, training reoccur time and time again. If only the same energy was put into service improvement, the need to clap back at negative reviews probably wouldn't exist.
No one is taking responsibility
September 14, 2022
July 21 had tiredness and was been referred to long Covid clinic. Asked GP as I am struggling give me appointment and suggestions on medication but GP and long Covid doctor both saying it’s the other person’s responsibility and no one is taking responsibility.
Can’t get an appointment
June 14, 2022
Can’t get an appointment and even when I do its with nurse. Poor communication and advice most of time by reception staff.
Lack of routine appointment in advance
June 14, 2022
Lack of routine appointment in advance, you have to call on the day to get one. Generally fine they are ok.
Difficult to get an appointment with a GP
September 14, 2021
In the past have had many issues with the receptionists - very rude, sound patronising at times and could just be a lot friendlier.
Trying to get an appointment with a gp is a nightmare. There are only 2 hours in the day where appointments can be made (9-10am and 2:30-3:30pm) These hours do not cater for working people, like myself who work in schools. When I have raised this with them, they basically say there's nothing they can do or get someone else to call on behalf - what if we don't want to share personal matters with others? Just ridiculous reasoning and no effort to accommodate patients needs.
When I have rang in to make an appointment, sometimes the waiting time is very long - even being number 1 in the que, I have waited somewhere between 12-15minutes at one time. This is not acceptable when we are having to excuse ourselves from work to make the call bang on at 9, with limited booking timings and asking for time out the classroom.
Recently, I called in regarding a severe reaction, this has happened may times using sun cream products, even those labelled for sensitive skin etc. So I called to ask if there is anything that can be done to test my skin for allergies, so that I am aware of what to avoid. The doctors 'professional advice' was take some anti-histamine and avoid using sun cream altogether! Absolutely baffled me with that response..then the line disconnected. I rang back, now number 7 in the que, waited for a very long time to get through and reminded them I rang a bit ago, then they apologised to say they are having some issues with their phone line and calls keep disconnecting. If you know you have issues with your line shouldn't patients be informed at the begining of the call and shouldn't they ring back a patient, rather than making them ring again and wait in the que again and waste time. Need some improving on basic etiquettes and phone manners!
Overall, the service at this surgery has gone down in the dumps. I don't feel valued or in good hands here. My daily have had bad experiences just recently too. We are looking in to joining another gp!
Trying to get an appointment with a gp is a nightmare. There are only 2 hours in the day where appointments can be made (9-10am and 2:30-3:30pm) These hours do not cater for working people, like myself who work in schools. When I have raised this with them, they basically say there's nothing they can do or get someone else to call on behalf - what if we don't want to share personal matters with others? Just ridiculous reasoning and no effort to accommodate patients needs.
When I have rang in to make an appointment, sometimes the waiting time is very long - even being number 1 in the que, I have waited somewhere between 12-15minutes at one time. This is not acceptable when we are having to excuse ourselves from work to make the call bang on at 9, with limited booking timings and asking for time out the classroom.
Recently, I called in regarding a severe reaction, this has happened may times using sun cream products, even those labelled for sensitive skin etc. So I called to ask if there is anything that can be done to test my skin for allergies, so that I am aware of what to avoid. The doctors 'professional advice' was take some anti-histamine and avoid using sun cream altogether! Absolutely baffled me with that response..then the line disconnected. I rang back, now number 7 in the que, waited for a very long time to get through and reminded them I rang a bit ago, then they apologised to say they are having some issues with their phone line and calls keep disconnecting. If you know you have issues with your line shouldn't patients be informed at the begining of the call and shouldn't they ring back a patient, rather than making them ring again and wait in the que again and waste time. Need some improving on basic etiquettes and phone manners!
Overall, the service at this surgery has gone down in the dumps. I don't feel valued or in good hands here. My daily have had bad experiences just recently too. We are looking in to joining another gp!
Very rude doctors and workers
May 20, 2021
Very rude attitude and cannot deal with my childs eczema properly.. have to remind them about their previous prescriptions that they have prescribed.. and even then they are slow lazy and very un welcoming..
Good Service
April 30, 2021
Good service as i can still access the GP, although it is through the receptionists
Always very polite
April 14, 2021
Always very polite.
