Coventry Road Medical Centre

Dear Patient. Thank you for your review. As you are a clinical triage system user at the Practice who will be aware of the process and its clinical safety aspects. All relevant information pertaining to the Patient illness is taken by the GP and Patients who require an appointment are booked with an appropriate healthcare professional. Due to the unprecedently high demand within the NHS post Covid this system ensures all cases are dealt with appropriately and in a timely manner. Please leave a message for the Practice Manager, should you require further information or clarification pertaining to the systems of the Practice.

Dear Mr. Khan
Thank you for your review. I am not however able to comment on this matter as I do not have any information pertaining to the details. I can however assure you that what you describe is not the normal protocol of the Practice. if something genuinely goes wrong please do not hesitate to leave a message for the Practice Manager who will investigate and respond accordingly.

Dear Patient
Thank you for your review. Coventry Road Medical Centre staff are all appropriately trained and offer a safe and effective service to all Patients. Appointment slot are ten minutes in duration and to avoid delaying the next Patient, you are required to attend with one problem per appointment. Please be assured you will not be rushed within that ten minute slot with your one problem. If you do have a second issue please contact the telephone triage line to book another appointment.

Dear Patient
Thank you for your review. I am not certain of the issue you refer to. Please do feel free to contact the Practice and leave a message for the Practice Manager who will investigate and respond accordingly. I hope this helps.