Forward Thinking Birmingham - Oaklands Centre
Feedback Rating
Based on 17 reviews
Reviews (17)
awful
December 23, 2024
My son is going to run out of antidepressants - multiple phone calls and nobody is helping - 3 calls to GP, 2 calls to Oaklands, 2 calls to FTB - nobody seems to care
Nightmare.
July 16, 2024
Nightmare. We have just got through after a year and a half and just been medicated. They are not giving her anything else.
Messed up my prescription.
May 31, 2024
I expressly ordered my prescription from them 8 days before my medication ran out so as not to be left with nothing, and explicitly asked for it to be a digital one for delivery and yet, my prescription was made a paper one without notifying me and now I'm left with absolutely no medication.
No doctors
January 8, 2024
There are no psychiatrists! They keep leaving. My young adult is suffering badly because of lack of appointments. Oaklands needs extra funding urgently to find and retain psychiatrists!!!
Not good
December 23, 2023
My son has ADHD, ODD, separation anxiety disorder and tics. I'm lucky if they see my son once a year. Constantly phoning them and asking them if my sons doctor can give me a call as its a emergency as my son self harmed. They never got back to me. It's a joke
Service not fit for purpose
April 20, 2023
The computer system has been down for several months so they have no access to patient details. The receptionist said this is 'very difficult'. My relative has no medication but can't get any until they see a psychiatrist. My relative is in crisis but cannot access any face to face appointment. The service is for young people up to the age of 25 yet they are being left with no meds and no support. Poor service not fit for purpose.
Shambles of service's
February 1, 2023
A terrible service repection staff are rude and always say you haven't phoned the reordering if med is so bad that you go without your meds for 3 weeks apporling which they should know you should never stop medication but your forced to because of them and their service. Doc never phone you back ,and everyone right about getting to see doc you wait then get 5 mins the whole service is broken
Medication prescription is ALWAYS wrong!
January 11, 2023
I spend quite a bit of time explaining what doseage is required and the meds that require 2 a day, I am only receiving 1 a day. Not once have they got the request correct. Not only do I have to call back but the pharmacy have to do another delivery. I dont understand how this is being done incorrectly every time!?!
Completely broken service
July 1, 2022
My daughters prescription is never ready, meaning she has to go days without any. I’m shocked the place is still going
Invalidated my feelings and experience
February 1, 2022
Mental health nurse invalidated my experience with mental illness and I left feeling worse than when I arrived. When I later had another session with a different team member over the phone, they wrote to my gp and the words used were not professional. They also pushed me to name my abuser which I was not comfortable doing. Will never return to this service
