Reviews (23)

Listened to and treated with respect.

February 27, 2024
I've now been with my GP surgery for just over a year and my experience has been very positive.

All staff, including the GPs, receptionists, nurses and the pharmacist have been friendly, approachable and supportive.
I am always spoken to with respect and feel I am listened to. Referrals to secondary care are made promptly and there is follow up to check progress. When I was diagnosed with a new health condition last year and didn't fully understand the letter from the hospital, the GP I saw explained to my satisfaction what I needed to know. Similarly, when I recently had new medication prescribed by the hospital and had worries about contraindications and side-effects, the pharmacist checked online and was able to reassure me.
I have multiple health conditions so have regular contact with the surgery. The positive experiences I have described have been consistent during the time I have been registered at the practice.
Khairun Butt

Happy with the maternity care.

January 9, 2024
I am very happy with the maternity care I have received at my doctors. The midwife is very nice.
Anonymous

Reception go that extra mile.

October 19, 2023
Very kind and helpful staff. Reception staff always go an extra mile for me.
Anonymous

Hard to get repeat prescription, not good!

September 8, 2023
They're not good. I struggle with them answering the phones and they have no online service. Getting repeat prescriptions is a pain, the prescription line is only open after 12pm and it doesn't stay open all day. I see different doctors each time I go, I would prefer to see the same GP but I'm not given that option.
Anonymous

Haven't seen a GP for ages. Can't get an appointment

August 21, 2023
Tried getting appointment with GP with no luck
Anonymous

Struggle to get appointments

August 7, 2023
Hard to get appointments but that's how it is now with most places. They won't give on the day appointments and I'll often struggle to get an appointment with them. Just a struggle in general.
Anonymous

Its good and fast pace

May 12, 2023
Its good and fast pace but sometimes I have to wait which is acceptable.
Anonymous

Face to face appointments are rare

April 20, 2023
Can't get an appointment. If you can get an appointment it's always with a locum doctor and not a doctor who knows your history. Appintments are mostly over the phone, face to face is rare. I can't request certain doctors.
Anonymous

Really accessible, good service

April 5, 2023
Really good, able to get appointments, never had any problems. They see me especially when I have any questions or want them to look my baby if I am unsure about something. Really accessible and really good.
Anonymous

Phone up first thing and told to call NHS 111

March 23, 2023
It came to a point where I'd call and they'd tell me to go straight to NHS 111. I said but why should we do that if I've just called first thing in the morning. My daughter needed to be seen. So I told them to make an appointment and in the end they did, but it shouldn't be so hard.
Anonymous

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Hamd Medical Practice

Contact

0121 322 4480

Washwood Heath Primary Care Centre
4 Clodeshall Road
Birmingham
West Midlands
B8 3SW

Location

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