Handsworth Medical Practice
Feedback Rating
Based on 33 reviews
Reviews (33)
Communication general is poor
January 30, 2023
I was with them for 20 years. They are good but appointment availability is the biggest challenge and communication general is poor.
Referred onto hospital after scan
September 30, 2022
Got sent for a scan on my shoulder and they said it was arthritis and it turned out I had a tear in my shoulder. They sent me for an operation.
Can't get appointments
July 28, 2022
It's long, it's all changed. If you're not quick enough you can't get appointments. Sometimes I end up feeling better before i've managed to get an appointment. They do prioritise under 5 appointments. They open at 9am and if you don't call at 9am you don't get an appointment.
Unable to get an appointment
May 23, 2022
Unable to get an appointment. One hour to get through to speak to doctor, but cannot get face to face appointment.
Good service
September 29, 2021
Good service and online appointments.
Long waiting time on telephone for answer
September 15, 2021
The overall level of care I have received is very good. Only concern / complaint is about long waiting time when you call them on the telephone. once I waited for 40 mins for my call to be answered. My concern is that it is very difficult for senior citizens and seriously ill patients to wait for such a long time on phone.
They not physically seeing anyone still
April 27, 2021
They not physically seeing anyone still so my baby haven't had her 6weeks check up
This service has been great Handsworth Medical Centre
April 26, 2021
This service has been great to me they have been amazing from day one & I've been with them over 10-15 years, I know we're in a pandemic so I can wait, it's just no knowledge of my request that's upsetting.
Phone always busy , poor treatment
November 5, 2019
I have been in severe pain for 2 days now I have rang them over 50 times and no one ever answers the phone for an appointment. It’s always busy . I need my medication. Also apparently I was refereed to physio 9 months ago and I still haven’t heard anything. My doctors won’t follow up.
Easier and faster access can help a lot
February 5, 2019
I’ve mainly been seeing the GP for mental health services. It’s been very helpful, when I did get the help, but the waiting while I was really struggling was the worst. To improve this it would be great if there was an easier and faster access that would help in the moment.
