Handsworth Medical Practice

They not physically seeing anyone still so my baby haven't had her 6weeks check up

This service has been great to me they have been amazing from day one & I've been with them over 10-15 years, I know we're in a pandemic so I can wait, it's just no knowledge of my request that's upsetting.

I have been in severe pain for 2 days now I have rang them over 50 times and no one ever answers the phone for an appointment. It’s always busy . I need my medication. Also apparently I was refereed to physio 9 months ago and I still haven’t heard anything. My doctors won’t follow up.

I’ve mainly been seeing the GP for mental health services. It’s been very helpful, when I did get the help, but the waiting while I was really struggling was the worst. To improve this it would be great if there was an easier and faster access that would help in the moment.

Takes ages to get an appointment

I have MS and after my hospital appoint on 10th Aug 16 I was advised by my MS nurse to get my urine sample to my GP to ensure that I didn't have an infection before I took the dose of my steroids which could have made me worse. GP practice refused to take my sample. This has happened the 2nd time. GP should know how important this is for someone with my condition. In may 16 when I did have an infection the GP wrote to my hospital about giving me antibiotics which my ms nurse recommended to fight the infection but my GP failed to prescribe this to me. Staff are rude especially the practice manager. I have mobility issues and when I visited at one time and stood at the disabled desk the manager refused to see me at reception just because I was not on a wheelchair!? When I tried to explain about having an invisible illness she just would not listen to me and argued with me I'm which I was embarrassed with all the people in waiting area. A very inconsiderate place which I will never recommend to anyone. I am now considering to change my GP practice. Even my MS nurse at city hospital knows about my difficulties with Handsworth Medical Practice and asked me to report him because he is failing the basics- through his practice manager and rude staff who are not willing to listen. And I don't use the practice often but when I do this is the drama which I don't need suffering from this devastating illness.

They do listen and act in an appropriate way. They are helpful. They help with my son who has learning disabilities and my father and family.