Response from Practice Operations Manager, Handsworth Wood Medical Centre
Dear Patient,
Thank you for feeding back to us and i am sorry to hear you have difficulty booking appointments. We are open alternative Saturdays, if you are having difficulty with call backs at work, we do have face to face appointments on the Saturday when we are open, to be able to book these speak to the contact centre and explain you need a Saturday appointment and they will be able to book you in.
I hope this has helped if you have any other questions please do not hesitate to contact the practice on 0121 523 7117.
get to speak to a school leaver who will tell you that they cannot give you an appointment and that is a decision for a doctor who has to call you back but there are no call backs left for today so phone back tomorrow and on and on it goes ...... This practice is dangerous in that patients health is put at risk by the partners at the practice for the sake of profit making. Whoever is supposed to monitor this practice needs to wake up and it needs to be closed down. The reviews of the practice on NHS Choices website are awful. Why are the professional regulators not acted?
Response from Practice Operations Manager, Handsworth Wood Medical Centre
Dear patient,
Thank you for your feedback and giving us the chance to respond. We are sorry to here that you are having a problem with our appointment system. For the practice to be able to deal with issue that you have raised, we would very much appreciate if you could call the surgery on 0121 523 7117 option 2 and ask for the Practice Manager or Reception Manager.
This practice is beyond disgraceful it is extremely difficult to get in contact with you never get a call back their online call back service does not work and the...
