Handsworth Wood Medical Centre

The pharmacy here is excellent. Excellent staff.

Very busy at all times. I just can't get an appointment to see my GP. Reception staff are rude.

Always have to wait for a week to get an appointment. GPs are very nice and helpful.

They take a long time and are very slow.

They're much better than my old GP practice. They will see me and make appointments as and when they can.

It's very hard to get appointments as the waiting time is very long. I did a video call with my doctor, which was fine.

Difficulty in getting them on the phone. No consistency with GPs. Every time there is a new face. The reception needs more training.

Upon my discharge from a 4 night hospital stay I was requested by the hospital consultant to contact my GP to request colonoscopy. I had a telephone appointment with a GP and 'attempted' to explain the situation. Firstly, the GP kept interrupting me when I was talking... I explained I was in hospital whilst on holiday in Cornwall. I explained the treatment received, diagnosis and prognosis. Unfortunately, I had to ask the GP to allow me the opportunity to, 'talk, insofar as to read the discharge letter'. The GP retorted, abruptly, "Well you gonna have to start from scratch with ME!!". I was left in tears. I submitted a written complaint to the GP practice. This was last October. I am still waiting for the colonoscopy! The GP was very rude towards me and in fact the hospital consultant as it was their discharge letter (request).

They are hard to get an appointment with. They did see my daughter and referred her to the dermatology. They originally referred to Sandwell but they said there would be a 35 week wait so I called and asked if there was a shorter wait somewhere else and they gave us a cancellation appointment.

The pharmacy at the surgery is very good and helpful. Good advice and they get medication ready quickly too.