Handsworth Wood Medical Centre

I knew something was wrong and said so but wasn’t listened to and each doctor that I spoke to was different and wouldn’t read the history of my calls and would see each call as a separate one because it was a different doctor

I have only been here twice, they have a call back service. I can get appointments and they also run various clinics such as diabetes and respiratory.

I can't get to see them basically, they want to diagnose me over the phone. For months the GP won't see me. The urgent care centre say's I need to see my GP but I can't see my GP.

It's really terrible, can't get an appointment, you call and have to wait for an hour and there are no appointments. They have started using this system where you go to the surgery to wait. People go as early as 6:30am and there is a queue and you can still be told there are no appointments. A lot of the elders have given up getting appointments there because they can't travel there. There is no communication with patients, telling us they are changing or making changes. They offer online bookings but that is not accessible to everyone. When you finally do see a doctor, you can only discuss one thing. They cut you off if you start talking about another discussion. We are considering going private for my dad because he has conditions that when they flare up, they need to see him.

They can do ECG's on me but refused to look at my ears because they are not qualified. But they are on the umbrella list for procedures of that service.

I have a 22 month old baby and can't get an appointment. I can at 8am and can't get through. It doesn't even ring. Doctors say they are not qualified to do certain procedures, like my ears which I used to get done at Boots, but that's closed. Who are we meant to trust. Hand and mouth disease was diagnosed by my pharmacist because I couldn't get into my doctors. I am being told to see my doctors, but I can't get through.

I am a recovering cancer patient and can never get anyone at this facility to answer the phone.. When I get a ride to the facility all I get is "we're all booked for today. Call at 8am in the morning " Ridiculous!! THEY do not answer the phone..

Joined the queue for callback at 8.40am on Friday. No callback received. I called again at 3pm and selected a different option and managed to get through to a human being. She gave me a 3hr callback window for the following Saturday (9 to 12pm)- over a wk later or said I can callback or come and join queue on Monday morning (I work). Joined queue again today and received a callback. Explained why I was calling and was immediately told there was nothing until Saturday - I said my daughter needs tests on her heart and needs to be referred by a GP after taking her to hospital twice last week. She said they'll discuss in their huddle and I MAY receive a callback after 1pm. No suprise it's nearly 5pm and I haven't received a callback. I am baffled as to why this surgery is still operating and will now be putting in an official complaint. I won't be surprised if I don't receive a callback on Saturday either and I don't even know if that will be doctor or will I still have to bring her in to the surgery.

Impossible to get an appointment. Been trying for six weeks. If you get through all the appoint for today have gone. " Book me in for tomorrow then". "Can't do that ring back at 8.00am". No eConsult form as they've turned this facility off "to manage the number of requests" (!). Phone is the only way. Medication has run out and can't get repeat until I've seen a doctor. Can't see a doctor until I have an appointment. Currently been on hold since 8.00am (it's now 11:13). Having to take annual leave to phone as I can't do this at work.

This has got steadily worse and if I'm not in a unique position then this must put the viability and safety of the Practice into doubt.

Getting an appointment is next to impossible. now they've closed the online form to request a call back. The receptionists are useless. They never give you the correct information and move extremely slowly. Despite the fact that most places have gone back to normal working, they insist on closing the surgery and you have to stand outside and try and speak through a barely open window which means if you go for a rare face to face appointment you end up being late. It's puzzling why they insist on doing this when inside is equipped to deal with patients and there is glass between the reception and and patients. They need to resolve this issue and stop using the pandemic as an excuse to treat patients poorly.