Handsworth Wood Medical Centre

I was not diagnosed properly and had to go to A&E.

Very helpful and satisfied by the care provided to me and my family.

They are quite okay whenever I have gone to see them.

Not good in general but for a particular issue they were good. They advise us to call at 8am, number 25 in the queue and won't make advanced appointments. Call back and they said they'd refer us onto the chest clinic. In general I struggle for myself and my kids.

Difficult to get an appointment but they have an amazing staff.

Very difficult to get an appointment they are very slow in response all the time.

I have been a patient at this surgery for over 25 years and have always found the GPs to offer excellent patient care and support. They actually listen and try to address patients concerns. They are also willing to refer patients where necessary. It can be difficult to get an appointment but this is true of the majority of surgeries due to external pressures.

Tried to arrange blood tests, said I would need to wait for a CTP to arrange that and couldn’t do myself. They will never call me back or send a message telling to come for blood tests. Son was sick called the GP and they said they will call in 30 minutes. It took 2 to 3 hours to call back. So ended up taking him to walk in centre.

Difficult if you call, stay on line for 1 hour. Can’t pre book have to keep calling all the time.

They are good. I had skin condition and they gave me tablets, creams, conditioner and shampoo’s. gave information on how to use it and how long to use it and to go back for an follow-up appointment to see how it is healing.