Handsworth Wood Medical Centre

We called to arrange a call back, admin would not allow the call to be taken on a different phone despite us explaining the caller herself has no use in both hands/arms at present thus better on her mums phone!! As a result the call was not made or received and the client was left without a call!
Admin staff must be trained with listening skills to respect the sick as persons will only contact if they are sick/ need to.

Trying to book an appointment is a nightmare,phone lines are constantly busy,not even any online appointments available. this practice show no empathy to patients. what are patients suppose to do if can get hold of no one,what is the point of this practice when doctors are not even there.

Due to government requesting over 70's and high risk groups to self isolate I request support to do this. What a waste of time. After 3 phone calls, I got 1 months medication leaving me at high risk of being a fatality in high risk group. Am so discusted with the lack of support to facilitate this. Will be contacting the surgery to take this further. What a disgrace.

Everytime I have tried to call in either their telephone does not work or it is continuously busy. I have been trying everyday for a week now and cannot make it for their 8-8:30am walk in as I have a two year old.

When u phone they never answer and when they do they say sorry all appointment are gone within 10 mins

Whenever I try to contact them you can never get an answer in the phone. You could be waiting upto an hour to get through even then your problem doesn't get solved. Tried to access online portal even that keeps reading error. Spoke to a member of staff and they didn't know anything about it. Absolutely shambolic.

Oh but you can’t call them back because the phone is off the hook. Request a call back at 9:50 it’s 10:15 and NOTHING. I am stressed I am flipping angry I booked an appointment yesterday, as they told me months ago they only release appointments on the day only to find the appointment is next fudging week. I cannot stand this medical centre. Sick of these doctors taking home a flipping wage for sweet nothing

I went for a vaccination appointment just to be told that i can't get the vaccine

I could no get through each time, whenever calling the surgery it said user busy for a bout an hour. When booking online the doctors did not call either, leaving me without an appointment for even longer. Reception staff did not help and we’re rude

They just give you pain killers and go. If they don't work they give yoh stronger stuff