Handsworth Wood Medical Centre

Dear Patient,

Firstly let me apologise in the delay in my response, I am sorry that your daughter felt let down by the Practice.

I can now assure you that we are not using any Locum GP's and that we have new salaried GP's that have started at the practice now which are our regular GP's, I hope that this will put your mind at ease and be able to see familiar GP's now.

Once again I apologise for how this situation was handled for your daughter. If you have anything else you wish to discuss please contact the Practice on 0121 523 7117 and ask for the Practice Manager or Reception Manager.

Dear Patient,

Firstly let me apologise in the delay in responding to your complaint and also let me apologise for you not able to get through on the phone to book an appointment.

Over the last 6 months we have changed our appointment system making it easier for patients to book appointments below is what we have done and how you can access this service:
Here is how to book online, you will need to access patient access, this lets you book a call back appointment from 8:00pm the night before if you follow this link you can register for patient access https://patient.emisaccess.co.uk/register. You will need to register online first with patient access, then it will inform you, you will need to come into surgery with some I.D. and present this at the reception desk and they will give you the relevant documents you need.

We have also have 7 day pre-bookable appointments these will be released 7 days in advance and will be face to face with the Doctor.

I hope this helps you with booking appointments in the future, if you have any other questions please contact the practice on 0121 523 7117 option 2.

Dear Patient,

Firstly let me apologise for the delay in my response, let me apologise for staff not picking up the phone.

We now have about 25 - 30 call handlers picking up the phone for option 1 and answering the phones to patients phoning in for appointments this should now be picked up a lot more quicker. We have now introduced the time on which your call will be picked up the call handler.

Once again I apologise for any inconvenience caused and if you have any questions please do not hesitate to contact the practice on 0121 523 7117 option 2.

Dear Patient,

Thank you for your feedback on our Practice about our Doctors I will pass this on to the team.

In regards to appointments being booked we do offer a wide range of times and appointments, the appointments are as follows on a Monday evening 18:30 - 19:30, we are open alternative Saturdays 8:00 - 13:00 and we have call backs and pre-bookable appointments through out the week till 18:00.

If you have any further questions please do not hesitate to contact the practice on 0121 523 7117 option 2.