Handsworth Wood Medical Centre

Tried to arrange blood tests, said I would need to wait for a CTP to arrange that and couldn’t do myself. They will never call me back or send a message telling to come for blood tests. Son was sick called the GP and they said they will call in 30 minutes. It took 2 to 3 hours to call back. So ended up taking him to walk in centre.

Difficult if you call, stay on line for 1 hour. Can’t pre book have to keep calling all the time.

They are good. I had skin condition and they gave me tablets, creams, conditioner and shampoo’s. gave information on how to use it and how long to use it and to go back for an follow-up appointment to see how it is healing.

They're not good. I've been waiting 6 months for an appointment at the hospital. It takes ages to get through and get appointments. It's really hard. They are really not good.

It does take a while to get through sometimes and because of the many doctors, you don't see the same one all of the time. I've had a long term issue which I don't feel they are treating me properly for.

Recently suffered a heart attack and need to able to access healthcare quickly. Downloaded the app to avoid the stress of phoning at 8am. No appointments available through the app. I tried to send them a message through the app but the practice has disabled messages.

I'm quite tech savvy and believe that they deliberately making it difficult for patients to contact them. No email address supplied for practice manager.

Delay with appointments. Clean and quite however don’t allow patients to come in regularly. Good communication and interaction.

Hard to get appointments sometimes, which puts everyone's health at risk. But when I do get through, they are really good. To speak to them just takes a while.

It's really difficult to get an appointment. Trying to get a repeat prescription is also difficult even though the pharmacy is on site. The communication is not good. You call up and the queues on the phone are too long, they need more staff. They are however good when you get through.

Is it customary for patients to wait on the phone in a queue over one hour, the Gp phone number isn’t a free phone. I’ve now been waiting over an hour it starts at bein in the queue over 30 & over an hour later I’m at position no28, how is this legally possible to run up my phone bill because I need my medication sorting out.