Harborne Medical Practice

I came to the surgery in the belief that if I queued at 1.45 I would get an appointment. Receptionist was rude and seemed to treasure her position of authority over me, a sick human being. Almost as if I was a nuisance to question her behaviour, and then I had short shrift about getting an appointment. This woman is unprofessional, rude and has no sense of the job she is doing to facilitate the patients. She should be moved to the back office and her replacement be able to give a capable, professional approach to patients needing to see a doctor.

Very helpful reception team. The GPs are also good and supportive.

It's difficult to get them on the phone. At one point I could book appointments on the app but they stopped doing it. I'm not sure why. They should have a system where you can send information through a link.

Sometimes it's hard to get appointments for both me and my daughter. You can't do anything about it. It's annoying though.

Everything is discussed over the phone, no face to face appointments.

If I don't use them often, i use them when I really need them. Sometimes it's easier to get appointments than other times. I think it's due to everything there being mucked up and don't work together properly.

I have used the service for covid and flu jabs. Excellent service delivery.

GPs are very good but the reception staff are very rude and unhelpful. There is poor communication between reception and GPs too.

I am very satisfied with the service.

GPs are excellent but the reception staff surely needs proper training on how to deal with patients.