Harborne Medical Practice

There is always a scope for improvement as appointments are difficult to get but the staff are very good and helpful.

It’s so difficult to book appointments that it’s often not worth the effort. I’ve been trying to book a 2nd shingles jab but have either had to wait in a long queue, only to be disconnected when finally answered, or be told that the ‘system is down’ so no appointment can be made. I’ve decided to manage with just one jab!

Great with her care and are on hand when we need support or help for her.

It's improved as I can get appointments if I queue in the morning. In the afternoon they will only see five people and just refer people onto other services.

Nothing to complain about the Doctors at the Practice.
Unfortunately the such bad reviews on numerous websites about this Surgery is to do with Reception.
Everytime I go in there they have different Receptionists who obviously don't stay long.
They are in charge of the phone system and appointments and they are to blame for the shocking service.
I think we should all change surgeries if it's possible to find a decent surgery these days.
I called 8am and 2pm for 2 days to try to get to speak to a Doctor regarding my CT scan results which took 8 weeks.
Everytime I called after waiting in a queue of always over 10 people the appointments are gone.
They need to LEARN to prioritise people from how serious it is in order to get to speak to a Doctor not just give out appointments for minor problems.
Waiting for CT scan results to do with your Kidneys happens to be important to some people but not to Reception they don't care what happens to you only the Doctors.
And they also write things on your app that ain't true what you said.
It's like reading a Police statement word for word.
I have no problems with the Doctors.

I went for blood tests and they found something and told me to go straight to A&E

I saw a GP last year due to stiffness in the legs. They said they would arrange blood tests. The GP is good on the whole. You have to call early to get an appointment.

The GPs genuinely listen to you and are quick to prescribe medicine. At my last GP I ended up in hospital due to medical gaslighting by multiple GPs. However both times I’ve been here I’ve been listened to and today I was given antibiotics with no fuss and taken seriously. Thank you!

The doctors are excellent but getting an appointment is close to impossible. The IT system is rubbish.

It's currently almost impossible to get a GP appointment at my surgery. I had a mental health crisis in December (currently on waiting lists for psychiatrists/psychology) and was directed to 111 because 4 minutes after the appts were released at 2pm they were all gone. 111 passed me to crisis team, who passed me to community health, who took 24 hours to get back to me. I ended up drinking alcohol to knock myself self out (doesn't take much)as it was the only way I could keep myself safe. I have never felt so alone: at a time when I really needed to speak to someone familiar there was no-one available to me.