Harborne Medical Practice

They come out to me. doesn’t take that long to come out to me. Good doctors.

We waited 2/3 months for an appointment so that my son could be referred. We've been asking the GP to refer us onto an ENT specialist for my son's speech and language. We had issues with the NHS referral.

Come out to see me. Takes an hour to get through and can take a further 3 hours for them to come to me.

Good can get appointment and they come to me same day.

They are a good service and they are over worked, can wait 6 weeks for a blood test and appointment can take a long time. They practise emergencies rather than normal appointments. But the staff are amazing and do what they can.

Takes a long time on phone, but can get appointments usually when I get through. Won’t always see nominated GP depends who is on that day. But it’s okay.

I noticed I had an irregular pulse. Ten days wait for an appointment with nurse not doctor. Heart tracing was abnormal, no doctor available, nurse clearly out of her depth. Another long wait to next GP appointment. But was able to arrange a private Specialist appointment the same week. The Practice refused to give me a copy of the heart tracing. Had to pay for another privately as well as for the consultation. Amusingly, an NHS Cardiology appointment arrived nine months later.

They are quite good, able to book same day appointment. Hard to get into virtual queue as they only allow 10 people at a time on the phone.it would to easier to see the doctor face to face instead of a phone call, its easy to show them certain things.

It's a bit difficult to get through to get a medical appointment. They could be a little more organised.

Receptionists, they are very good. They have an online booking service but you cannot use it to book appointments for children or for many services. They need to listen better, I cannot book future appointments. It would be good to book online for none urgent medical appointments. To see a nurse is easier.