Harborne Medical Practice

I was told I had Type 2 diabetes by a practice nurse, following two blood tests. I was told it was classed as 'well managed' and that I would be referred to a weight loss app. The nurse also said "you have decent trainers on there, maybe you could try using them to exercise". She said to phone her if I needed any more advice, that they (assume surgery) was there to help me. I was not given any advice other than to lose weight and exercise more. I feel quite shocked at the diagnosis and failed to ask questions. I called again a few days later and said I didn't really understand what happens next. I was again reassured that there was a team of people to support me, and that I would be booked in for an eye test. But none of this told me about my diagnosis, and I didn't know what questions to ask. I did my own research and ordered some pamphlets from Diabetes UK. These have been more helpful. It would have been helpful to have more information given at time of the initial appointment, and signposting to Diabetes UK, which is useful.
The eye exam was really good, and the person doing the test gave lots of advice and explanations in response to questions.
I have had another check up recently. I can see on my NHS account that the results show a rise in my blood sugars, but no one has contacted me about this, it was two weeks ago. So again, I'm not sure if this is significant or not, I can only assume not as there has been no contact. It all feels as though there is a focus only on my weight, which has made me feel embarrassed about going back.

Good doctors to be fair. Never have any issues and can get appointments. Good level of service overall. Getting an appointment for this particular issue did not take too long and I felt listened to.

Useless, can’t get appointments with them. If I am calling for medication for my daughter, I’ll just call the hospital and they’ll sort it.

Difficult or impossible to get appointments, no continuity of care, no idea how to get face to face consultation. Long delays on telephone, only to be told to try next day.

One of the best GP's, they listen to what you are saying and don't fob you off. It's fairly easy to get an appointment too.

They come out to me. doesn’t take that long to come out to me. Good doctors.

We waited 2/3 months for an appointment so that my son could be referred. We've been asking the GP to refer us onto an ENT specialist for my son's speech and language. We had issues with the NHS referral.

Come out to see me. Takes an hour to get through and can take a further 3 hours for them to come to me.

Good can get appointment and they come to me same day.

They are a good service and they are over worked, can wait 6 weeks for a blood test and appointment can take a long time. They practise emergencies rather than normal appointments. But the staff are amazing and do what they can.