Harborne Medical Practice

It's improved as I can get appointments if I queue in the morning. In the afternoon they will only see five people and just refer people onto other services.

Nothing to complain about the Doctors at the Practice.
Unfortunately the such bad reviews on numerous websites about this Surgery is to do with Reception.
Everytime I go in there they have different Receptionists who obviously don't stay long.
They are in charge of the phone system and appointments and they are to blame for the shocking service.
I think we should all change surgeries if it's possible to find a decent surgery these days.
I called 8am and 2pm for 2 days to try to get to speak to a Doctor regarding my CT scan results which took 8 weeks.
Everytime I called after waiting in a queue of always over 10 people the appointments are gone.
They need to LEARN to prioritise people from how serious it is in order to get to speak to a Doctor not just give out appointments for minor problems.
Waiting for CT scan results to do with your Kidneys happens to be important to some people but not to Reception they don't care what happens to you only the Doctors.
And they also write things on your app that ain't true what you said.
It's like reading a Police statement word for word.
I have no problems with the Doctors.

I went for blood tests and they found something and told me to go straight to A&E

I saw a GP last year due to stiffness in the legs. They said they would arrange blood tests. The GP is good on the whole. You have to call early to get an appointment.

The GPs genuinely listen to you and are quick to prescribe medicine. At my last GP I ended up in hospital due to medical gaslighting by multiple GPs. However both times I’ve been here I’ve been listened to and today I was given antibiotics with no fuss and taken seriously. Thank you!

The doctors are excellent but getting an appointment is close to impossible. The IT system is rubbish.

It's currently almost impossible to get a GP appointment at my surgery. I had a mental health crisis in December (currently on waiting lists for psychiatrists/psychology) and was directed to 111 because 4 minutes after the appts were released at 2pm they were all gone. 111 passed me to crisis team, who passed me to community health, who took 24 hours to get back to me. I ended up drinking alcohol to knock myself self out (doesn't take much)as it was the only way I could keep myself safe. I have never felt so alone: at a time when I really needed to speak to someone familiar there was no-one available to me.

Very difficult to get an appointment and all the time you see a new trainee doctor. There is no continuity of care.

I came to the surgery in the belief that if I queued at 1.45 I would get an appointment. Receptionist was rude and seemed to treasure her position of authority over me, a sick human being. Almost as if I was a nuisance to question her behaviour, and then I had short shrift about getting an appointment. This woman is unprofessional, rude and has no sense of the job she is doing to facilitate the patients. She should be moved to the back office and her replacement be able to give a capable, professional approach to patients needing to see a doctor.

Very helpful reception team. The GPs are also good and supportive.