Harborne Medical Practice

Takes a long time on phone, but can get appointments usually when I get through. Won’t always see nominated GP depends who is on that day. But it’s okay.

I noticed I had an irregular pulse. Ten days wait for an appointment with nurse not doctor. Heart tracing was abnormal, no doctor available, nurse clearly out of her depth. Another long wait to next GP appointment. But was able to arrange a private Specialist appointment the same week. The Practice refused to give me a copy of the heart tracing. Had to pay for another privately as well as for the consultation. Amusingly, an NHS Cardiology appointment arrived nine months later.

They are quite good, able to book same day appointment. Hard to get into virtual queue as they only allow 10 people at a time on the phone.it would to easier to see the doctor face to face instead of a phone call, its easy to show them certain things.

It's a bit difficult to get through to get a medical appointment. They could be a little more organised.

Receptionists, they are very good. They have an online booking service but you cannot use it to book appointments for children or for many services. They need to listen better, I cannot book future appointments. It would be good to book online for none urgent medical appointments. To see a nurse is easier.

Happy with the service. Only thing is, system was slow for check up's for babies.

So far so good, used a couple of times, appointments take a long time. First available appointment can take up to two weeks. But otherwise it's fine.

They've been good actually. The GP has been really supportive. I can get appointments, I rang at 2pm and by 2:50pm I'd had a call back from the doctor. So far they've been really good, they tell me what's going on and the phone calls are quite helpful. The receptionist sometimes act as gatekeepers.

The frustration on phone when I am trying to call them is annoying but doctors are really good.

Extremely poor in the last few months although now the rest of us are expected to return to normal living after Covid but not our GPS it seems?