Harborne Medical Practice

You can't see your GP, it is the practice nurse all of the time. I want to see my GP.

It hasn't been any easier to get appointments. I have the time to be able to go to the practice and get appointments but it is a pain to have to go in and book. Phoning and being 32 in a queue is just unimaginable, you feel like you'll be waiting all day.

A very good surgery but getting an appointment at times is very difficult. The staff are very supportive.

A very good GP. My husband was diagnosed on time and referred quickly to the cancer centre for treatment.

The doctors and nurses are good. We can get appointments very easily.

I was told I had Type 2 diabetes by a practice nurse, following two blood tests. I was told it was classed as 'well managed' and that I would be referred to a weight loss app. The nurse also said "you have decent trainers on there, maybe you could try using them to exercise". She said to phone her if I needed any more advice, that they (assume surgery) was there to help me. I was not given any advice other than to lose weight and exercise more. I feel quite shocked at the diagnosis and failed to ask questions. I called again a few days later and said I didn't really understand what happens next. I was again reassured that there was a team of people to support me, and that I would be booked in for an eye test. But none of this told me about my diagnosis, and I didn't know what questions to ask. I did my own research and ordered some pamphlets from Diabetes UK. These have been more helpful. It would have been helpful to have more information given at time of the initial appointment, and signposting to Diabetes UK, which is useful.
The eye exam was really good, and the person doing the test gave lots of advice and explanations in response to questions.
I have had another check up recently. I can see on my NHS account that the results show a rise in my blood sugars, but no one has contacted me about this, it was two weeks ago. So again, I'm not sure if this is significant or not, I can only assume not as there has been no contact. It all feels as though there is a focus only on my weight, which has made me feel embarrassed about going back.

Good doctors to be fair. Never have any issues and can get appointments. Good level of service overall. Getting an appointment for this particular issue did not take too long and I felt listened to.

Useless, can’t get appointments with them. If I am calling for medication for my daughter, I’ll just call the hospital and they’ll sort it.

Difficult or impossible to get appointments, no continuity of care, no idea how to get face to face consultation. Long delays on telephone, only to be told to try next day.

One of the best GP's, they listen to what you are saying and don't fob you off. It's fairly easy to get an appointment too.