Heathfield Family Medical Centre

every thing was good and well

It's a hassle to get in, I can stay on the phone to them for hours. I will call when the children are ill, but I do dread when the children are ill as I feel like there is not enough staff, so feel like I don't want to call incase it's not that serious.

I call at 8am or 7:59am and can get an appointment which is usually over the phone. I do prefer an appointment over the phone as they will usually send a link for me to send pictures through to of things such as my babies eczema, I think this works for me. They prescribed my son medication after reviewing his pictures, which was sent to the pharmacy to be picked up the same day.

Very good. Normal getting through, could take 30 mins. Then get phone appointment with doctor. Sometimes will see me face to face.

Okay, always get appointment had no problem.

I have been on the phone over an hour trying to book an appointment for my mum being the 6th caller waiting surely doesn’t take 13 minutes or so to book each appointment. How rubbish is the system! They just leave a silly sound playing.

I can get appointments, they're sound. They give me appointments, but it can be hard over the phone because I have anxiety and I want to talk to somebody face to face.

GP is very helpful but difficult to get an appointment.

If I get an appointment with my doctor, he always helps me, I have only seen one doctor. They have an app where you can choose a doctor, tell them what your issue is and they came back - this works for me.

Complete and utter waste of time. Never get through to them when phoning them and when you do, there's no appointments available. The receptionists are very rude. The GP gives advice to go buy medicines over the counter.