Heathfield Family Medical Centre

Good able to get appointments.

The appointments are mostly on phone but they do see you face to face if its urgent.

Because of covid no doctor want to see patients. I have a question if emergency services like food ,meds are always open and people serve there, they are not very intelligent enough to save themselves from covid but I think doctor's have been equipped with that knowledge. As a nurse one can not treat patients virtually, same is in GP surgeries, how can a doctor advice without seeing a patient, or virtually, non touch technique can be used at surgeries, or PPE kits are available to prevent self. I am always thinking about it if it is covid or no covid doctor's in GP surgeries keep boundaries and helpless patients keep waiting.

Prescription Ordering Direct (POD)Telephone services are totally inadequate when ordering Repeat Prescriptions...last time I was No. 29 in a queue and the call cost in excess of £5.

Ok

Can't get through on the phone

I have had very poor experience from this GP Practice, the reception staff in particular are rude to patients, I always try to avoid going to the GP even when I desperately need to all because of their poor and inexperienced customer service.

Very good

Can never get an appointment... The reception answer machine is on and says they are closed... Baring in mind it says they are open Monday-friday 8am-6.30pm... Absolutely rubbish service and they don't care for their patients at all!!

Difficult to book appointment when my husband need to see his GP. He has to ring on the day, often the phone is not answered. Last week he walked into the surgery to ask if he could book an appointment, because he could not get one through the phone and was told they can only book appointments when patients telephone in. how ridiculous ! when the line is constantly engaged and you can’t through this way.