Hodge Hill Family Practice

Quite nice. The receptionists are lovely and I feel they have time for you. I have seen the paramedic and the doctors and they have always been really good. They listen and help me.

I had an issue with my hand and they referred me onto the hospital within 2 weeks. The appointment was given to me quickly and I felt listened to.

When I request to see a certain GP they will do that for me. The links to book appointments works much better than the old system.

Excellent GPs and very helpful reception staff.

My doctor is 10/10 and always treats me well.

There is a complete lack of communication between GPs and patients. Reception team think they know more than the GPs. They ask so many questions which only a GP should ask.

It's very difficult to get an appointment. The Doctors and nurses are very helpful.

Getting an appointment over the phone is very difficult. Most of the time I personally have to come and try to get an appointment.

You have to chase your results all of the time. They don't call you to let you know that your tests results are back. They don't pick the phone or reply to emails.

I have been using this GP practice for over 5 years. They changed recently. It's good as the new system means I don't have to call in the morning to get an appointment. I am happy with the new system. I prefer to see the same GP but you see different ones each time you go. They do treat me well and I ma happy with the quality of service by the doctors.