Hodge Hill Family Practice

Hard to get appointments, you stay on the phone for 40 minutes and then tell you to call again. You do it over and over again.

Been a year since I could go into the GP. I need to call them as I can't do it online. They don't answer the phone. It's always busy and fully booked. There is nobody in there working. The building is beautiful but the staff don't do their jobs. I went in and they said they could see me at 11:30 am so how can they say they're fully booked on the phone.

Very worst. Always fully booked. When you go they are always booked. Always busy. I think they switch off the lines.

The receptionist need to answer the calls. One receptionist sits there doing nothing and I seen her turn her phone off. Appointments are always being mixed up and cancelled. HCA is doing nurses jobs which she shouldn’t be. Reception still there gossiping.

They take a long time to get appointments and I have to do it online and click the link.

Five stars for excellent care and treatment.

Literally never ever get an appointment.

Phone up
Call us at 8 tomorrow because obviously you haven't got a job...
Phone at 8 the next morning, you're in a queue
All appointments have gone

I've got medical issues with diabetes and I work 2 jobs, and they could not care less about ever getting to see a doctor. Fifth day in a row now .

It's quite good. They will give you an appointment 3 weeks away but if it's urgent they will give you an earlier one. I asked for a prescription and it was done within 48 hours. I have no problems with them.

They're okay but not the best. They have so many doctors but I like to see the same one. The GPs don't take down the correct information or they are locums which means treatment can be missed.

They're rubbish at giving appointments. They sent my son to another practice. Always reluctant to see him. The reception staff make it difficult.