Hodge Hill Family Practice

It is becoming difficult here now. The doctor says you need to make an appointment with reception. When you call the reception they have to send an online link and you book your appointment through there. I know that other people have got appointments through reception and that's not fair. If I come into the surgery they will have an appointment available. So why lie, they call later and give you an appointment that is available. If you come in there is hardly anybody there. If they wanted to make time for appointments they could. They don't get information from the hospital. They say they don't have it. I bring my own copy and then they find it. When you have blood tests a pharmacist will call you to discuss the results but they cannot follow up on anything so it's pointless. A doctor should be doing this.

Midwife in the community is not bad. She does her routine checks and that's fine. Working fine for me. They have a new system where you book online but I've not had to do it much. I have done it once and it was fine.

It was easier when you could just call up but now they give you a triage link and then you have to wait for them to send you an appointment or call and give you an appointment. I have only used it twice and both times has been quick. Staff and the receptionists and doctors are all great.

They send a link to book appointments and you have to go through a long form to get an appointment. You used to just be able to call which worked a lot better. I was able to get the appointment quickly today and they do prioritise my daughter and other children. The staff are fantastic too.

Brilliant paramedic. There is a new doctor who is brilliant. There was an issue some time ago that was resolved fairly quickly. My daughter arranges my appointments for me. The reception staff are great too.

They changed my daughters skin medication. I think it was due to costs. They rang and said it wasn't on on the list. They changed it one that made my daughter's skin really bad. I had to kick up a fuss to get them to change it. Receptionists are lovely and bend over backwards to get you an appointment.

They prioritise under 5's. If you ring up at 8:00am you end up in the queue and if your not one of the first then you don't get an appointment and they ask you to call back the next day. The staff are lovely here but I feel like when you ask for a doctor they give you an appointment with a paramedic. I know they can get prescriptions for you but some things you need to see a doctor for.

The service is useless and non-existent. It took over 40 minutes to get through and get prescriptions sorted. It's terrible. It's not the staff's fault because they are busy but that's unreasonable to have to wait that long.

It's a little bit difficult to get appointments. They make you do everything online which is difficult if you can't use online services. I tell them I can't use it then they send you another link to book it. You have to fill out a form and before Christmas day they saw my son within 1 hour. I filled out the form last week and gave me an appointment for this week for me. It's difficult to see my GP.

The GP is good now whenever I need an appointment they get me one and I get seen really quickly. They were slow to refer me initially last year when I had symptoms and would see me and try creams and keep an eye on things. Today was a different experience. The nurse doing my blood test came out and said you are lucky I am seeing you, you're late. She turned her back on me and made me feel quite uncomfortable really.