Hodge Hill Family Practice

My daughter has ADHD and Autism. They listen but they don't' do anything. When my kids get sick school tells them to come to school. My GP isn't giving me a sick note for them. My daughter is already missing lots of school. I am waiting on a referral for appointment to see a specialist. They have said the referral onto the service will take 1 year. She is missing lots of school already and there should be a shorter waiting time for an urgent referral. They know there is an issue so it should be a shorter wait.

Appointments before were easy to get over the counter but now when I am calling its always busy during mornings. Its very hard to get an appointment. You keep calling when you need one but there's no slots for that day but some for the next day. Even when I see the GP I can only talk about one thing but it can be linked to 2 or 3 problems. This is unfair. Sometimes people are dying as well waiting for GPs and then the hospital. Its long waiting times.

My baby is just 6 months old. I prefer to call to get the appointment. I have got the baby and it's hard filling in the online form. Once I filled the online form today I got the appointment the same day. I normally call and book but this is new.

When you come here its generally good. I prefer phoning them. The staff are good and waiting time is okay.

Good. Generally helpful. Monday is busy. Its online now and you have to fill the online form in then they allocate the appointment. I prefer this way rather than waiting on the phone line. Parking is always easy. Staff are always helpful.

I like to call to get an appointment. Now I have to call and they send an online link via text message and I need to fill it in. They only allocate the appointment then. I prefer to call and book one straight away. The waiting time is okay and the staff are good. Its a 5-10 minute wait and then I am always seen. Parking is good. I have no issues.

I don't like the whole online form. I don't think its appropriate. My older grandparents would not be able to use the online service. I waited on the phone for 25 minutes and was told to put the phone down and fill the online form in. I have dyslexia so my mom helped me do it. I am not a fan of the new system. The doctor is lovely, They have time for you. She understands. I have never had any issues with reception staff. They have always been nice and polite. The one nurse if not so good. My nan had sepsis and couldn't wait and she told her she needed to have patience. She ended up in hospital later that day.

Good service. It is pretty easy and they said they'd make a referral onto another service but they never did. They said I would have to speak to the school and get them to do it. My child is always sick and cannot go to school and the doctor wont give a doctor's note.

They tell you that you can only speak about one issue during the appointment. You have 10 minutes and they won't let you talk about more than one thing. It's is very wrong and makes thing difficult.

I love this surgery. It's been brilliant. I was here in the patient participant group as well. I prefer the link which takes you to appointments but that might be hard for the older people.