Hodge Hill Family Practice

Good service. It is pretty easy and they said they'd make a referral onto another service but they never did. They said I would have to speak to the school and get them to do it. My child is always sick and cannot go to school and the doctor wont give a doctor's note.

They tell you that you can only speak about one issue during the appointment. You have 10 minutes and they won't let you talk about more than one thing. It's is very wrong and makes thing difficult.

I love this surgery. It's been brilliant. I was here in the patient participant group as well. I prefer the link which takes you to appointments but that might be hard for the older people.

It is very quiet. I can always get an appointment. Its annoying that you have to book it online and no option to go to the desk because I have been told you wont get one that way and to do it online but I do it for dad as he wouldn't be able to do it himself. The waits are long to see the GP whilst in the surgery. There's no one else here.

Its good. They gave me the appointment quickly, its normally the second day. I like the new online form. It is easier rather than calling in the morning. The waiting time is less and they call quickly. They do Saturday appointments which is really good. Then I don't have to pick my daughter up from school.

Really good. I never have any problems. When I call most of the time I get an appointment on the same day. Everybody is kind.

I like the new system. They've changed it to a link on a text and you can send pictures on an online system. They gave good advice. I do think under a certain age or over pensioners should be able to call. They are never on time. 20 minutes late. If I say its for my daughter they will prioritise under 2's or kids.

I call them sometimes and its busy. I had to wait for a week for today's appointment. Its a blood test appointment and I had to call them. The staff and services are good.

Its very difficult because you have to fill out a survey first and then wait from there. You have to wait for a call or a text and they will give you an appointment that might not be appropriate and means you have to cancel other things to attend.

I have found it okay so far. There is a few changes to accessing appointments online, which worked this time round. I'm not sure how well the system would work if someone was really ill though.