Hodge Hill Family Practice

I will give them 3 stars because at times I have to wait for a long time to get an appointment.

The new system of booking an appointment online is very difficult for me. My daughter who lives in Dudley books all online appointments for me.

Easy to see the nurses but to see a doctor you have to wait for a few days. In an emergency I can see a doctor straight away.

Pretty good. If you call at 8:00 am you will get an appointment. The staff are good and doctors are good too.

I can't see any doctors. I waited 2 years for a referral and then you don't hear anything, you go for an appointment and they don't follow up. My son has tonsillitis and every month they give antibiotics and say he will be seen by the Children's hospital. I am still waiting for the referral

If I want to make an appointment there are no appointments. It's always like that. Sometimes I go to the reception at 8:00am and they tell me no doctors in so there are no appointments today. I missed an appointment during covid due to having covid infection and they didn't give me further appointments. They change the doctors all the time. I never have the same doctor. Every time I have to repeat the same story. I wasn't happy so I changed my GP.

Could do better with appointments. Maybe you don't need one for the same day but they force same day on you. Nobody answers at 8:00am. How am I expected to call if nobody answers.

It is hard to get an appointment. I'm not very good with computers. So I prefer calling in. It's a big building but its empty. There is a lot of space that they could use for community space for something like a community café or charity with tea and coffee. It could be used for a lot more.

It's hard to book appointments. You can call in the morning at 8:00am and it is always engaged. Then later they answer and tell you there isn't any appointments. I can't do the online form filling thing. I prefer to call in the morning. Sometimes I go in to reception to book an appointment, some days I get one and sometimes I have to go back in the next week.

Good GP. I can do it all online over the link. Before I used to come in at 8am to book an appointment at the desk but you can't do that now which is slightly frustrating. The staff are good.