Hodge Hill Family Practice

I have been here since 2018. I prefer to call for appointments. I don't like this new online triage thing. It's a long process then I have to come to the doctors then I have to go for an appointment. If I am working then it's hard to get an appointment. There should be a way of telephoning and then they can give a slot more easily not time wasting by filling forms in then coming in and talking with a doctor. This is not a simple thing and it should be a straightforward thing. Waiting time is good as you rarely have to wait. They are fast and I am grateful that you can see the doctor.

I have been using this place for 1 year. It's good. I booked the appointment by phone. I call sometimes at 9:00 am and I get appointments. Me and baby are both registered here. Staff are good and kind. Everything is clean including the washroom. They call me in to be seen quickly, a maximum of 10-15 minutes.

I have been here a couple of times. I am an interpreter. The staff are nice. The parking is good. The waiting times to be called in are very quick.

I have been using this place for the last 7 years. It has been very difficult to get the appointments here. I prefer online appointments as you have more chances of getting in that way. Last time I waited about half an hour. Normally it's 20 minutes and they call me in. The receptionists are good. The doctors are not good. They are a waste of time. They don't understand my problem. Their diagnosis isn't the best and they rush me. They don't give me solutions.

I've been using this place for more than 9 years. The doctors are really good. If the locum doctors are there they treat you badly. They are always unprepared and don't read patient notes. They don't understand the complications properly and they give different medication. Most of the time the permanent doctors are here but if they aren't and it's the locum doctors we try to avoid them. All the other staff and the practice manager are very good. They listen to our problems attentively.

I have been with them for the last 10 years. Reception staff, GP and nurses are all very good and helpful. Appointments are always available when needed.

Always given appointments on time. The staff are very friendly.

I will give them 3 stars because at times I have to wait for a long time to get an appointment.

The new system of booking an appointment online is very difficult for me. My daughter who lives in Dudley books all online appointments for me.

Easy to see the nurses but to see a doctor you have to wait for a few days. In an emergency I can see a doctor straight away.