Hodge Hill Family Practice

The services are quite fine. I am happy with it. You can communicate with the doctor fast. Getting an appointment is quite easy. The new triage system is easy and good. The staff are nice.

I come for a review every 12 months with my medication and that's alright. It's good with organising all of that.

Poor communication between staff and the practice manager. It's a bit hit and miss with appointments. I had an operation last year and the nurse and other staff were good to me.

I don't use the GP all that much. I called them this morning and they sent me a link. They then sent me an appointment so it was very good.

Useful, having a physical presence of someone to talk to. I'd feel comfortable getting an appointment online if I needed to. It works well for me when I have used them.

They have changed the system and it's made things better. Quite shocked I got an appointment straight away for today.

Appointments are very hard to get. Honestly, that's the main issue. I had been prescribed HRT and when I called to get a repeat prescription and picked it up there was only 2 in the pack. So I called them and they said I needed to make an appointment with the doctor to review my medication. There is a lack of communication and I feel like I am chasing them for information. If I had known I would have made an appointment earlier because it is very difficult to get an appointment and then I may have to go without medication.

They are not accommodating. I don't get the system. They told me I needed to book online but I told them my son had bad eyes and they said to come in at 10:30am. Normally they say they will call back after 3 hours. I have waited 30 minutes for the appointment.

Its normally really hard to get appointments but I rang up and then filled in the form at 8:43am and they gave me an appointment for 11:15am. I found that system helpful as normally there are no appointments. When I called they answered really quickly. The receptionists are always polite and medical staff are good too. I try not to use them often, only when I really need to.

Good. I like the phone call appointments. I prefer then to face to face. They send a link and then they give you an appointment. The staff are good except for the paramedic, we never get treatment from him. I don't want to see him again as we don't get the treatment or the help that we need. We have seen him so many times and he never treated us. The receptionists are very good.