Hodge Hill Family Practice
Feedback Rating
Based on 135 reviews
Reviews (135)
Quick service.
February 26, 2024
The services are beautiful. The service is quick. I come in for an appointment and it's quite good.
No problems with the service.
February 26, 2024
No problems with the service. A good experience with booking appointments and seeing the GP. Nurses are really good. I do particularly enjoy booking online. I can write down what i can say and it feels more confidential, that way I can get an appointment normally the same day.
Never really had any problems here
February 26, 2024
They are always good, efficient, the staff and doctors are always very helpful. I didn't like the new triage for appointments as I didn't hear anything from them. I didn't get to see a doctor only the pharmacist called me. I wasn't satisfied with that. I prefer telephone GP appointments as they are easier for me. I've been here for 7 years and never had any problems with them. I get appointments easily normally.
New system is good.
February 26, 2024
The services are quite fine. I am happy with it. You can communicate with the doctor fast. Getting an appointment is quite easy. The new triage system is easy and good. The staff are nice.
Good with my review every 12 months.
February 26, 2024
I come for a review every 12 months with my medication and that's alright. It's good with organising all of that.
Very good
February 26, 2024
Poor communication between staff and the practice manager. It's a bit hit and miss with appointments. I had an operation last year and the nurse and other staff were good to me.
Very good
February 26, 2024
I don't use the GP all that much. I called them this morning and they sent me a link. They then sent me an appointment so it was very good.
The system works well for me.
February 26, 2024
Useful, having a physical presence of someone to talk to. I'd feel comfortable getting an appointment online if I needed to. It works well for me when I have used them.
The new system is better.
February 26, 2024
They have changed the system and it's made things better. Quite shocked I got an appointment straight away for today.
Gave me 2 HRT and told to book an appointment
February 26, 2024
Appointments are very hard to get. Honestly, that's the main issue. I had been prescribed HRT and when I called to get a repeat prescription and picked it up there was only 2 in the pack. So I called them and they said I needed to make an appointment with the doctor to review my medication. There is a lack of communication and I feel like I am chasing them for information. If I had known I would have made an appointment earlier because it is very difficult to get an appointment and then I may have to go without medication.