Hodge Hill Family Practice

I have been using them for more than ten years. I call at 8AM to get a link. If they can send the link without phoning that would be better. After the call once I get the link it's straightforward and easy to get appointments.

I'm quite satisfied with them. I get appointments easily. They are amazing with my children and myself. They are very understanding and lovely. I have the same doctor, health officer and midwife. I have mental health challenges but they are so brilliant at addressing my situation. All the staff are great.

I have been here 10 years and it was good from the beginning when I was able to see a doctor but now it is very challenging with all the different doctors and having to tell my story over and over again about my diabetes. The appointment availability is getting better now since being able to complete the form. Getting appointments is good unlike before.

Long waiting times as I have been waiting for CBT therapy for over a year. I have been unwell with my mental health as I have been through a lot over the past 5 to 6 years and I have not been able to access a specialist yet. I have also been referred to have checks on my liver. Some doctors here are good and some are bad. Some doctors don't listen.

Easier than before as it now has a new online booking system. It's easier to make and get appointments. I don't have to queue anymore and I always get an appointment. The receptionists and staff are okay. There are no problems. A really good practice that is much improved.

Very good receptionists and doctors. Very helpful, even the doctors are nice. I ring them and they send a link or text message. If they have multiple appointments they will call to see which is the best one.

It's been quite good. The appointment is going well. They are well organised. It is spacious and it has good parking. Staff are great, they see you as quickly as possible. Doctors are very nice and helpful. The staff are friendly and accommodating. They are also good with my daughter.

Very good. You get appointments easily. The doctors are good, they know what they're doing. Very good at communicating with you. Just excellent.

The doctors and surgery are nice but the appointment system needs to be changed. The online booking system is difficult to access. Sometimes the internet is down. It's difficult for those who work nights to get an appointment. They should make the system more flexible. The surgery is also just being taken over by new management and it's too early to comment on them. They've started with the new online system which has caused some not to access appointments. The service should be made available to everyone. Staff are good however.

Most of the time I come for blood tests. I am an asthma patient and sometimes it isn't easy to get an appointment. The doctor is very good. I have seen the same doctor for the last 3 appointments and it's been great. Doctor is doing blood test to monitor the condition as I have been frequently unwell with high fever, loss of appetite. The monitoring is to get a diagnosis. The doctor is doing great. They are good with me, listen and engages with me with my treatment plan. It is only the appointment system, the online booking that is the issue.