Hodge Hill Family Practice

Very good receptionists and doctors. Very helpful, even the doctors are nice. I ring them and they send a link or text message. If they have multiple appointments they will call to see which is the best one.

It's been quite good. The appointment is going well. They are well organised. It is spacious and it has good parking. Staff are great, they see you as quickly as possible. Doctors are very nice and helpful. The staff are friendly and accommodating. They are also good with my daughter.

Very good. You get appointments easily. The doctors are good, they know what they're doing. Very good at communicating with you. Just excellent.

The doctors and surgery are nice but the appointment system needs to be changed. The online booking system is difficult to access. Sometimes the internet is down. It's difficult for those who work nights to get an appointment. They should make the system more flexible. The surgery is also just being taken over by new management and it's too early to comment on them. They've started with the new online system which has caused some not to access appointments. The service should be made available to everyone. Staff are good however.

Most of the time I come for blood tests. I am an asthma patient and sometimes it isn't easy to get an appointment. The doctor is very good. I have seen the same doctor for the last 3 appointments and it's been great. Doctor is doing blood test to monitor the condition as I have been frequently unwell with high fever, loss of appetite. The monitoring is to get a diagnosis. The doctor is doing great. They are good with me, listen and engages with me with my treatment plan. It is only the appointment system, the online booking that is the issue.

Triage can be quite complicated and it's not guaranteed you will get an appointment. With phone calls they used to let you know straight away. This appointment was pre-booked today so it was easier but usually you have to go through that process and it's not guaranteed, depends on availability that day. If there isn't any then you have to fill form in all over again the next day. It's also a struggle to get blood tests as well. I have even paid privately to have them done one time as I was so poorly.

Very good. The service is good. The doctors and receptionists are very friendly and very good to me. Before I used to have to download the app which made it difficult to make an appointment but they have gotten better.

I find it difficult to get appointments. Sometimes it can be quicker to get an appointment and sometimes it takes longer, like a week. When you call up you can be waiting an hour on the phones. If you want a quicker appointment you have to come in person. The receptionists, nurses and GPs are all good. It has changed recently and it has become a bit easier.

The GP claimed they haven't been contacted by Northcroft about adjusting my medication. I have never seen a GP face to face. The service is not all that.

The midwives stay the same, very consistent. No complaints there. The surgery has recently been taken over and I was told a month beforehand via text message. Accessing appointments has never been an issue.