Hodge Hill Family Practice

I am happy with the appointment system. The staff and receptionists are very helpful and friendly. I see different GPs each time I come which is annoying. I have to explain my history and condition every time and they only give you 10 minutes. I'm then rushed out. Parking is good here.

I have been using the service for over 2 years. I fill in a link and they get me an appointment very quickly.

Reception are okay but it's hard to book appointments. I waited a long time in the phone queue. GPs rush you they don't spend enough time with you. I also get different GPs all of the time. I have been waiting 7 weeks for results of my bone marrow biopsy and they haven't informed me of the results yet. I have to call and keep chasing them.

It's very hard to get an appointment. They send me a link when I phone them. I had to wait a long time to receive the link as I had to call them. I always see a different GP every time too. The staff are friendly and helpful.

Initially we try to book appointments online. I had to come into reception as they said they didn't get a form to book one. The receptionists are helpful.

I have been using them for more than ten years. I call at 8AM to get a link. If they can send the link without phoning that would be better. After the call once I get the link it's straightforward and easy to get appointments.

I'm quite satisfied with them. I get appointments easily. They are amazing with my children and myself. They are very understanding and lovely. I have the same doctor, health officer and midwife. I have mental health challenges but they are so brilliant at addressing my situation. All the staff are great.

I have been here 10 years and it was good from the beginning when I was able to see a doctor but now it is very challenging with all the different doctors and having to tell my story over and over again about my diabetes. The appointment availability is getting better now since being able to complete the form. Getting appointments is good unlike before.

Long waiting times as I have been waiting for CBT therapy for over a year. I have been unwell with my mental health as I have been through a lot over the past 5 to 6 years and I have not been able to access a specialist yet. I have also been referred to have checks on my liver. Some doctors here are good and some are bad. Some doctors don't listen.

Easier than before as it now has a new online booking system. It's easier to make and get appointments. I don't have to queue anymore and I always get an appointment. The receptionists and staff are okay. There are no problems. A really good practice that is much improved.