Hodge Hill Family Practice

There is a complete lack of communication between GPs and patients. Reception team think they know more than the GPs. They ask so many questions which only a GP should ask.

It's very difficult to get an appointment. The Doctors and nurses are very helpful.

Getting an appointment over the phone is very difficult. Most of the time I personally have to come and try to get an appointment.

You have to chase your results all of the time. They don't call you to let you know that your tests results are back. They don't pick the phone or reply to emails.

I have been using this GP practice for over 5 years. They changed recently. It's good as the new system means I don't have to call in the morning to get an appointment. I am happy with the new system. I prefer to see the same GP but you see different ones each time you go. They do treat me well and I ma happy with the quality of service by the doctors.

I am happy with the appointment system. The staff and receptionists are very helpful and friendly. I see different GPs each time I come which is annoying. I have to explain my history and condition every time and they only give you 10 minutes. I'm then rushed out. Parking is good here.

I have been using the service for over 2 years. I fill in a link and they get me an appointment very quickly.

Reception are okay but it's hard to book appointments. I waited a long time in the phone queue. GPs rush you they don't spend enough time with you. I also get different GPs all of the time. I have been waiting 7 weeks for results of my bone marrow biopsy and they haven't informed me of the results yet. I have to call and keep chasing them.

It's very hard to get an appointment. They send me a link when I phone them. I had to wait a long time to receive the link as I had to call them. I always see a different GP every time too. The staff are friendly and helpful.

Initially we try to book appointments online. I had to come into reception as they said they didn't get a form to book one. The receptionists are helpful.