Hodge Hill Family Practice
Feedback Rating
Based on 139 reviews
Reviews (139)
My dad can't access the online form.
October 25, 2023
It is very quiet. I can always get an appointment. Its annoying that you have to book it online and no option to go to the desk because I have been told you wont get one that way and to do it online but I do it for dad as he wouldn't be able to do it himself. The waits are long to see the GP whilst in the surgery. There's no one else here.
They give Saturday appointments.
October 25, 2023
Its good. They gave me the appointment quickly, its normally the second day. I like the new online form. It is easier rather than calling in the morning. The waiting time is less and they call quickly. They do Saturday appointments which is really good. Then I don't have to pick my daughter up from school.
Really good and kind staff
October 25, 2023
Really good. I never have any problems. When I call most of the time I get an appointment on the same day. Everybody is kind.
Like the new system but never on time.
October 25, 2023
I like the new system. They've changed it to a link on a text and you can send pictures on an online system. They gave good advice. I do think under a certain age or over pensioners should be able to call. They are never on time. 20 minutes late. If I say its for my daughter they will prioritise under 2's or kids.
Good service and staff
October 25, 2023
I call them sometimes and its busy. I had to wait for a week for today's appointment. Its a blood test appointment and I had to call them. The staff and services are good.
Its very difficult using the online survey.
October 25, 2023
Its very difficult because you have to fill out a survey first and then wait from there. You have to wait for a call or a text and they will give you an appointment that might not be appropriate and means you have to cancel other things to attend.
Not sure if the new system will work.
October 25, 2023
I have found it okay so far. There is a few changes to accessing appointments online, which worked this time round. I'm not sure how well the system would work if someone was really ill though.
I prefer the new online form.
October 25, 2023
Its not easy to get an appointment. My first appointment I got within a week. I prefer the new online form. I had to wait for 1 week for my blood appointment today. I do home remedies sometimes as its hard to get appointments. The staff are good.
Reception are very helpful
October 9, 2023
Reception staff are very helpful and try to resolve the issues relating to prescriptions and appointments very quickly.
Good and helpful.
October 4, 2023
I rarely go there but when I have used the service they were good and helpful. Especially during covid for the jabs.