Hodge Hill Family Practice

I had my booking appointment with the doctor. It was good, but took a long time to book in.

Hard to get through on the phones to make an appointment. You get through and they say there are no appointments left and to come to the surgery at 8am. You get there and there are lots of people waiting so you might not get an appointment. It needs to be more efficient and quick.

It's pretty good. I can get appointments when I need them.

Always able to get an appointment and its just 5 minutes away.

During GP appointments you can’t discuss multiple issues, only one issue per appointment is allowed which is frustrating.

Very good. Doctor came to our home and gave us both jabs.

Impossible to see a doctor in person, certain receptionist is very rude.

Treatment of my mother who has heart disease, diabetes and osteoarthritis . Very attentive, explained the use of meds and the possible side effects. Adjusted dosages when necessary.

Thankfully I don't use it much and have no complaints about the service I have received. BUT it would be good to be able to make an appointment for within the following couple of days rather than having to scramble first thing in the morning for one that day. It would certainly help people who work or have to get children to school.

First instance I got sent to A and E without even a consultation, 2nd time I tried I couldn’t even get to speak to a doctor told to try the Livi app count speak to them for 5 days tried doctors the day after and kept getting cut off amounts was busy ?needed to discuss my son's mental health which has been an ongoing condition that they are well aware of.