Hodge Hill Family Practice
Feedback Rating
Based on 135 reviews
Reviews (135)
Happy with the new management.
September 26, 2023
Last year there was different management and it was hard to use the service but new management have taken over and it's been better. Happy with the new management and doctors and staff are good. I have constant appointments and GP will book further appointments for me. The only feedback would be to have more people answering the calls in the morning or introduce online appointment system.
I love this place
September 26, 2023
I love this place. Won't move from here. Yes okay it's hard to get an appointment but they usually give them the same day. They also have a triage service and if they can't give you an appointment here they'll give you one for Washwood health medical centre. Come every 12 weeks for B12. They book it in for me.
I got a same day appointment.
September 26, 2023
I don't come here very often. Only issue is I couldn't get through on the phones. Came in at 8am this morning. Even though the receptionists were answering calls, once they had finished they spoke to me and offered several on the day appointments at different times. I was given an option. No issues with the service
Nice and helpful staff
September 26, 2023
Fairly good. I come in early to get an appointment. When you call the queues can be long and you don't get through. Staff are quite nice and helpful. Doctors are good. Were lucky.
They are good!
September 26, 2023
They're good. I only come if I need help. It's hard to get an appointment as it's always busy but I can get one if I come in. Came in today to order a repeat prescription and they sorted it for me and I also needed an appointment and they gave me one the same day.
Not accepting new patients.
September 26, 2023
I came to register as a new patient but I was told that the surgery is no longer taking patients. The receptionist was great and told me about local practices closer to me. It does say on the website that they are accepting new patients.
Quite good, give options for appointments
September 11, 2023
They're quite good. They do a bit of both with appointments over the phone of face to face. I kept the phone calls because that's all that's needed, it's common sense. They give me the option of seeing my regular GP or they will offer for me to see another doctor at a different time. The GP referred me on for an ENT appointment in February and I've not heard anything since, but they did prewarn me it would be a bit of a wait.
It’s a good practice
June 30, 2023
It’s a good practice staff are alright. It’s very difficult to get to the doctor. You can’t phone for the appointment or pre book an appointment. You have to physically go up there to follow up with a GP if you have previously had an appointment. It’s a nightmare, see nurse for diabetics check.
Prioritise my care
May 30, 2023
They're okay with me with my long term issues. They see me and prioritise my care I think. I don't have any issues really.
Hard job trying to get an appointment
May 30, 2023
I do think they can take ages to answer. I do call them at 8:30am and it takes ages and then there might not be an appointment so I try again the next day. It's a hard job.