Longbridge Health and Community Centre (CMHT)

The reception staff are rude someone that has agoraphobia and not being able to call as I had no phone at the time I gave got my friend permission to call on my behalf he was told tell him to go to a phone box!! when they know Full well that someone with agoraphobia can’t leave the house that’s just one example , they have no compassion and put you on meds then rip them off you when they feel to they forget that A lot of medication is addictive but again they don’t care it’s there way or no way ,or they say they can not help you and say find a GP in which a GP isn’t always qualified for your condition in cases. then you end up Being hospitalised then haveing to go back to the same place that basically put you there .There knowledge of mental health is poor and how they deal with people is detrimental to people’s health. from reading other peoples experiences the place needs to be investigated and heads should roll I feel
Like they look down on you and expect you to be there guinea pig sorry but I’m not gonna be that for no body and no one should have to be . Summary : rude reception that get involved with matters that shouldn’t involve them there job is to be a receptionist not a doctor! and the doctors themselves should re-educate themselves in mental health and deal with people like humans and actually listen to people and not treat them like guinea pigs because they have a degree and let there egos get in the way of actually helping people Most people know what works for them myself included yet it falls on deaf ears .0/10 close the place down or fix a clearly broken system .

Twice during lockdown I have phoned up for support. I am a regular patient - been treated by mental health for the past 20 years at least. When I'm well I have 3 monthly checkups. Been feeling bad and going downhill during lockdown as I am shielding. Twice I have phoned for help and have been told the duty worker will phone back. They never have - which makes me feel even worse in myself. Feel so badly let down and unsupported.

I was told that I'd be seeing the psychiatrist on a monthly basis at least until I'd had my first appointment with the psychologist. I was seen TWICE. My medication was upped at the second appointment and then I was left to my own devices for FOUR months. The medication isn't working at all and I don't know what to do since they haven't given me any options, am I supposed to call them and ask for a review? Or am I supposed to wait the 4 months - it's been 2, my next appointment, with an 'advanced nurse practitioner', is still 2 months away -wasting NHS money on tablets that aren't helping me? There's no point in taking the medication so I guess I'll just save up for a rainy day. I would give everything I have for an assessment because I don't think it's possible to treat something if you don't know what it is you're treating but perhaps they know something I don't. Perhaps they've decided it's easier to take my doctor's word for it, I fit depression so therefore that must be it and it alone because its not like depression often exists alongside other mental health issues. This service is yet another let down, I don't know why I'm even surprised.

They were very good and sort things out properly. I could not be able to get the support I do now without them.

Met Duty Nurse for assessment. Very helpful. Later met psychiatrist, good too