than the fact that it takes such a long time to get through to them on the telephone. We don't mind telephone consultations with our GP, but if we do have to make a follow-up appiontment with her, we always make it with her, on the phone, to save waiting on the phone for ages. We did have a bit of a situation when a prescription for the wrong amount of medication had been signed off by another GP (not ours), but we managed to get it sorted satisfactorily. But we weren't impressed by that. Why does another doctor interfere with another doctor's decisions when it's not the first doctor's patient?!
to get to see a GP. The system is appalling and the removal of v consult to apparently cope with the vaccination programme was removed for 5 months. It has only just been reinstated. The telephone will say we have reached full capacity and you have to keep retrying.There is no continuity with GPs and this is important if you have complex and chronic needs. In the winter everyone was stuck outside waiting,all not socially distanced. Everyone could hear your queries! The elderly only get to see a paramedic, no offence but they are not trained to the same standard as a GP. This surgery has let down many of its patients during the pandemic and continues to do so. You make it so intentionally difficult for patients to contact the surgery that they give up potentially leading to delayed diagnosis.We are being told that an appointment is not available for weeks and if we worsen we have 111 or katie rd clinic. It is clear that from recent negative reviews that this is a real and genuine issue. There are surgeries with the same amount of patients who have continued to see patients and respond to queries in a timely manner... What's Lordswoods excuse!
4 jabs vaccines and she was fantastic! She understands how the child and mum would feel. She was very organised and her practical skill is brilliant. As a new mum during Pandemic everything relating to child health and well-being can be quite worrying. She makes me feel relaxed and make the environment very nice. Thank you!