Reviews (60)

Perfectly satisfactory.

September 14, 2021
Whenever I've had to use this practice (which isn't often) I've found it perfectly satisfactory.
Anonymous

Recently dreadful

August 22, 2021
Recently dreadful
Anonymous

Difficult to get an appointment

August 22, 2021
There is none as I can't get an appointment . Or even get through on the telephone
Anonymous

Difficult to get an appointment

August 8, 2021
Difficult to get an appointment. Fobbed off by 'phone. Obliged to pay to see a Consultant privately - who was very helpful. Why am I paying for an NHS that is unavailable to me?
Anonymous

Very good

August 7, 2021
Very good
Anonymous

Quick, receptive, helpful and efficient

July 14, 2021
I have had several appointments at this surgery over COVID and they have been brilliant - quick, receptive, helpful and efficient.
Anonymous

Haven't really had any problems

June 10, 2021
We haven't really had any problems with this practice, other than the fact that it takes such a long time to get through to them on the telephone. We don't mind telephone consultations with our GP, but if we do have to make a follow-up appiontment with her, we always make it with her, on the phone, to save waiting on the phone for ages. We did have a bit of a situation when a prescription for the wrong amount of medication had been signed off by another GP (not ours), but we managed to get it sorted satisfactorily. But we weren't impressed by that. Why does another doctor interfere with another doctor's decisions when it's not the first doctor's patient?!
Michele Platman

Great reluctance to see patients

May 18, 2021
Since the pandemic this surgery has made it near impossible to get to see a GP. The system is appalling and the removal of v consult to apparently cope with the vaccination programme was removed for 5 months. It has only just been reinstated. The telephone will say we have reached full capacity and you have to keep retrying.There is no continuity with GPs and this is important if you have complex and chronic needs. In the winter everyone was stuck outside waiting,all not socially distanced. Everyone could hear your queries! The elderly only get to see a paramedic, no offence but they are not trained to the same standard as a GP. This surgery has let down many of its patients during the pandemic and continues to do so. You make it so intentionally difficult for patients to contact the surgery that they give up potentially leading to delayed diagnosis.We are being told that an appointment is not available for weeks and if we worsen we have 111 or katie rd clinic. It is clear that from recent negative reviews that this is a real and genuine issue. There are surgeries with the same amount of patients who have continued to see patients and respond to queries in a timely manner... What's Lordswoods excuse!
Anonymous

Very skilled and organised Nurse

May 18, 2021
My son had his one year vaccine, Nurse administered the 4 jabs vaccines and she was fantastic! She understands how the child and mum would feel. She was very organised and her practical skill is brilliant. As a new mum during Pandemic everything relating to child health and well-being can be quite worrying. She makes me feel relaxed and make the environment very nice. Thank you!
Zomuanpuii Vanek

Gp great. Otherwise service is dreadful.

May 17, 2021
Appalling service. Gone dramatically downhill. Phone lines often too busy to even let you join the queue. You have to shout your name and DOB through intercom - data protection act violation. Have waited 45 mins to be answered. No timed appointments possible - just 3-4 he slots which makes it impossible for anyone who works to get an appointment at a time they can guarantee they’ll be able to receive the phone call. Selcroft Ave has no outdoor undercover waiting area or even a seat - even if you are frail / disabled - even in pouring rain / snow ! Would definitely not recommend this place to anyone. Am looking for a new surgery which is a shame because the gps are nice if you can ever make contact with one.
Anonymous

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Lordswood House Group Medical Practice

Contact

54 Lordswood Road
Harborne
Birmingham
West Midlands
B17 9DB

Location

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