Lordswood House Group Medical Practice

Appointment system is next to useless a face to face with actual doctors can take weeks.

They have a new online system which is worse than the previous phone system. You have to fill in form as then wait a whole day for a call.

I don't like the new online booking system but the GPs are excellent.

All the staff are very helpful and caring. The only challenge is getting an appointment.

A brilliant service. You can get appointments no problem. They were really helpful. They got me referred quickly too.

I can get appointments in a timely manner. I was referred to Heartlands for an endocrine issue.

Completed triage online form but doctor did not read thoroughly and have incorrect information.

I called them and was 23 in the queue so I opted for a call back not a text. They text me. So I called back and said I needed a same day appointment. I saw a lovely doctor who explained everything and said that I needed to go straight to A&E.

The service was okay, the staff were polite. We enquired about getting a signed letter from a GP to get a passport and they said they don't provide this service and they have changed their booking system and moved it online. So we have to go on to the website then fill in a online form which my parents find the Internet hard to use.

I can't get appointments. You have to fill in a form online and then the doctor calls you back, it's virtually impossible to get an appointment. You call at 8AM and they have all gone. It's hopeless now.