Moor Green Lane Medical Centre

I am a elderly patient with memory and incontinence problem. I get nurses to come home to support with incontinence and to provide pads, but I need to remember to book them to come regularly. I have memory problem so this is really difficult for me to do, as a result I end up having to pay for pads that I cannot afford. I have asked if they could make the appointment automatic but I was told they don’t do that. They have refused to help me with this problem. I also have a problem with my hearing and when I asked my GP if I could have a hearing aid fitted at QE, I was told they don’t do this anymore. However when I was at QE for another issue, they told me that I could get referred for hearing aid. I then went back to my GP and was finally referred, however when the appointment day came, I missed my appointment as I have a memory problem, If they had reminded me this would not have been an issue. I tried to explain this to them but didn’t receive any support

You can get an appointment quickly and with GP you want to see. GPs and nurses v caring and competent. Walk in blood test appts and CBT counselling available. Small personal surgery - I have seen same GPs for 20 plus years and feel like they know me well.

I was referred to Birmingham Healthy Minds for 12-week course by GP. CBT route was not working and that was agreed by Birmingham Healthy Minds counsellor. Received numerous contacts for private counselling. I did access private counselling. I have also tried other complimentary therapies such as acupuncture and reflexology.
I was disappointed by GP as even though I mentioned several times that I do not want to take medication they still tried to get me to take medication. None of the doctors really listened to me and found any solution into my panic attacks. I had severe feeling of fear and physical nervousness signs.
I have tried many routes, and keep on going back to my GP but as I do not want to take medication they are not able to help me. The support is not personalised support. I should be able to access support that works for me through my GP - yoga, reflexology etc.

Always help, listen & give time despite ridiculous targets set. They are a small friendly teaching practice who are under threat of getting bigger & joining up to other practices - to save money. Please don't make them!!

Friendly, helpful and approachable reception team. Easy to book appointments. Fantastic practice nurses, doctors and health assistants. I feel very well supported to manage complex and on-going health care needs.

Have been with this surgery since 1996 - can always get an appointment whenever I have needed.

The surgery is very welcoming. GP is very accessible and I have always managed to get an appointment when required. My only concern has been the Nurse who didnt refer me to a service and my daughter age 18 waited for a long period of time for a test.