Newport Medical Group

Terrible

Terrible

Very difficult to get any emergency appointment. For normal appointment wait for two weeks. What has gone wrong with this surgery? Twenty years ago we use to get excellent service but now it’s below acceptable level.

Doctors don’t have that passion anymore which was there when I was young. People use to have close relationship with their GP’s. At that time doctor was for life. Now a days they don’t listen, explain or involve patients at all. Twenty years ago this was one of the best surgery of Birmingham now it’s in shambles.

In last ten years I have seen level of service provision has gone down. Use to be a very good family practice with energetic staff.

The group as whole in my 10 years of a patient there is exceptional however administration staff undermine the significant doctors/nurses roles in misleading doctors regarding a patients character and this in itself presents a biast approach to patients care therefore a robust and impartial approach is the priority and duty.

This surgery seems to be run as though its run by Laural and Hardy! I have had numerous issues and problems with this practice and it seems I am not the only one. Even the local pharmacist has a thing or two to say about them. My father went in for a complaint that needed referral, when the referral came it was for my mother- we waited 2 months for the referral! I asked for some medicine for my son but the prescription came in my daughters name. My neighbour does not speak English and they were given a complicated information leaflet about migraines, which the brought round to me to translate and I couldn't because the language was too medical. When I book an appointment to a see a doctor, when I turn up I have to wait 30 min to 1 hour after the appointment time and then I walk in to find out they actually booked me with a nurse. I don’t mean to offend the nurse but she should bot be doing that job- I took my grandma once and it was the nurse who was sitting in for the doctor, the nurse had to look on the computer to find a diagnosis and then she had to phone someone else (I can only assume a doctor) to recommend something. When the treatment failed my grandma went back to see the doctor this time and the doctor said its the wrong treatment! There is no investment in this surgery and I feel offended as a tax payer to then find the lead GP partner at property auctions. Its a complete sham and nonsense!! Avoid this surgery at all costs!

Didnt wait long to be seen, staff were polite and informative, Dr explained procedure and whats to be done when we get home well, really appreciate the service provided for the local community

Complain but nothing happens. Receptionists are awful.