Oakleaf Medical Practice

Eventually if I'm in the queue I will get through. Access is a problem. I downloaded the app to book appointments and you can't, which was the only reason for downloading it. The staff are making excuses not to make it available that way. I often get appointments with paramedics and not a GP. I'm not given a choice. You often get sent to the wrong location too. The good things is we have access to it 5 to 6 days a week. You can get same day appointments and blood tests there too.

Good as I can get appointments. I haven't used the online system as its too hard for me as it's all in English and I know little English.

It's hard to get an appointment and to get through on the phones. The GPs are really good and friendly.

Lots of good and helpful doctors that are always ready to help.

Not good with giving appointments and they're really rude and unprofessional with their work. Lots of people used to complain about the receptionist.

They're good. You can get appointments, same day ones and they can be over the phone or face to face. They will see you face to face if you really need to or if it's for the kids.

They always make me wait even when I am very sick. I don't like their behaviour either.

Very impressed with the high level service delivery. An excellent surgery.

Whenever I ring them I can get appointments. When I need a prescription they ring back the same day. Overall, the GP is good. I am happy with them.

Very challenging to get an appointment, The GP gives you 10 minutes to explain symptoms it's always difficult to explain and have limited time.