Oakleaf Medical Practice

Previously I left feedback about difficulty trying to get an appointment and never getting through telephone service. Much better now, can speak to someone and get appointment at Oakleaf or partner surgeries if urgent. I’ve gotten an appointment for children when I really would have preferred telephone consultation but better to be safe and seen than regret it later.

Very difficult to get an appointment. Reception staff are rude and unhelpful.

It's taken a few weeks to get an appointment and then when seen a referral was made. It didn't take too long. They are good in general.

Rubbish. You can't get appointments when you need them. You speak to the doctors and they don't help you so then you need more advice or you don't get the help you need.

They weren't giving us appointments quickly. You would call and they wouldn't have appointments. Receptionist wasn't good or helpful.

A very good and supportive GP. I am diabetic and have epilepsy. They take good care of me when I need help.

It was good. I moved to Alum Rock so I had to move GP and moved to the one closest to me. It's the only reason I moved. It was a good GP and they are a good surgery.

They listen to you and try to solve your issues. Excellent support and help provided.

The system of getting an appointment is very complicated. They don't see you on time.

Long waits all of the time on the phone. Last time I waited for more than 60 minutes before I got connected to the receptionist.