Oakleaf Medical Practice

They always make me wait even when I am very sick. I don't like their behaviour either.

Very impressed with the high level service delivery. An excellent surgery.

Whenever I ring them I can get appointments. When I need a prescription they ring back the same day. Overall, the GP is good. I am happy with them.

Very challenging to get an appointment, The GP gives you 10 minutes to explain symptoms it's always difficult to explain and have limited time.

1. Appointment Booking Process: Appointment lines open at 8am with bookings allegedly done in order for the first half of the day. Afternoon appointments require a call at 12pm, but these slots are often already booked by then, indicating they were likely booked in the morning.

2. Hold Times: Calling after 11am typically results in being placed first in line but still waiting on hold for over 10 minutes.

3. Wait Times and DNA Policy: Wait times to see a GP can exceed an hour despite having a scheduled appointment. Patients arriving over 5 minutes late are marked as "Did Not Attend" (DNA) and asked to reschedule.

4. Response to Frustration: Expressing mild frustration with the service may lead to a note in the medical record indicating the patient was abusive, a situation experienced personally and by others.

5. **Miscommunication Between Practices**: Amaanah Medical Practice books appointments for Oakleaf Medical Practice without notifying patients of the difference. This has led to patients being marked as DNA because the practices are 25 minutes apart by walking.

Improvements have been made with self check-in and offered services, but there is still room for further enhancement.

Previously I left feedback about difficulty trying to get an appointment and never getting through telephone service. Much better now, can speak to someone and get appointment at Oakleaf or partner surgeries if urgent. I’ve gotten an appointment for children when I really would have preferred telephone consultation but better to be safe and seen than regret it later.

Very difficult to get an appointment. Reception staff are rude and unhelpful.

It's taken a few weeks to get an appointment and then when seen a referral was made. It didn't take too long. They are good in general.

Rubbish. You can't get appointments when you need them. You speak to the doctors and they don't help you so then you need more advice or you don't get the help you need.

They weren't giving us appointments quickly. You would call and they wouldn't have appointments. Receptionist wasn't good or helpful.