Reviews (47)

My mom suffered a fall here.

October 16, 2023
Mom had a fall here and ended up breaking her her toe. She had to go back into hospital but was referred back here after her short stay.
Anonymous

They could do with more activities.

October 16, 2023
Mom likes it here and we as a family do too. Mom is well cared for. The only thing I would say is they don't do enough things to get them out of their rooms. They could do more activities with them. It's nice today as it gets mom out to see people and she's enjoyed herself. They need to utilise the community space more.
Anonymous

Always pass the time of day with you.

October 16, 2023
I came in last Thursday and have been very well cared for. The staff are very very good. Very helpful and very friendly. They always pass the time of day and have a little joke. The lads are all as friendly as the girls.
Anonymous

Staff are approachable and the care is good.

October 16, 2023
I've been here for 3 months and the care is very good. The staff are very approachable. I feel that the way they have looked after me has been good and I'm happy here.
Anonymous

There is a language barrier here.

October 16, 2023
She came here and has her own room to herself. They are short staffed. There is a language barrier for mom and also has to wait to go to the toilet as mom is not mobile. She's been here 5 days.
Anonymous

Always a welcoming and pleasant Home.

July 2, 2023
My Mother became a resident of Perry Tree Care Centre in 2016. During this time my mother was very well looked after in the following ways:

Professionalism – Always a welcoming and pleasant residential home to visit. In regard to communication, the staff always responded to me in a timely manner and demonstrated that they were proactive in following through on actions agreed.
There was a positive attitude and willingness to explore alternative ways in resolving issues.

Personal Care – The values, religion, culture and care needs were reflected in my mother’s care plan and taken into consideration. Decisions were always made in her best interests, and her skin integrity was maintained to a high standard.
Regular care reviews were undertaken to ensure continuity with all healthcare professionals involved.

Manual Handling – Assessment and reviews were conducted regularly and tailored to my mother’s needs to ensure that her dignity was maintained, and to prevent risk of injury and discomfort. This also ensured the key principles of manual handling.

Infection Control – During the pandemic of 2020, my mother was so well looked after, she did not contract the covid-19 virus at any point.

Social Interaction – Perry Trees was a home from home. In honour of the 75th VE day we had the pleasure of attending the celebrations at Perry Trees. It was a well organised, socially distanced commemorative event.

A special thank you to the manager for his creativity and vision and the staff of Perry Tree Care Centre.
Anonymous

Poor care delivered rude staff

June 11, 2023
Poor care little activities
Clean place shame about delivering quality care
my mother was regularly often left in own urine and feaces
My mother has been admitted into hospital 5 times in 3 months due to neglect

Most residents are left in thier rooms don't be fooled by nice surroundings all a front
Complaints ignored by Management
Staff do what they want often sitting around doing as least as possible
If you value your loved believe what I have reported its really bad its like going onto a controlled environment not like a residential home it doesn't feel natural environment
Anonymous

Caring, Clean, professional & well managed

April 27, 2023
My lovely mom was in this home for over 6 years. During that time she was so well cared for. She was kept clean, the food and drinks are very good, she had a lovely room and bathroom looking out onto the garden. There are plenty of activities including days out that people can engage in.
We had a telephone put into her room so we/she could phone one another as well as regularly visiting her. I loved the fact she was treated as an individual, they cater for your ethnicity and background, likes and dislike. The staff are so hardworking and DESERVE TO BE BETTER PAID THAN THEY ARE!!! They kept the home so safe through COVID at a risk to their own health/lives during a most difficult time. My lovely mom passed away recently at 90 yrs of age. We couldn't have found a better home to care for her and are so glad they had a place for her.
THANK YOU SOOOO MUCH TO ALL THE CARE TEAM.
YOU ARE A CREDIT TO YOUR PROFESSION.
Angie Wildman

The Empathy and patient care is excellent.

February 6, 2023
From the moment I entered Perry Tree Centre the staff showed so much empathy, patient care and such a wonderful, professional and caring nature.
The Management and all staff have gone above and beyond to welcome my mom from Bromford Lane.
Myself and my family are so pleased that mom is in good safe hands under BCC.
Very, very clean centre too!
Thank you dearly, you are all angels in disguise!
Great team and so well managed.
Amazing team work!
Jude Baggott

Perry Trees is a well run care home

February 6, 2023
Staff are very kind and caring and many go the extra mile. My mother's physical needs are very well catered for but mental health support is not as good as it could be. My mother enjoys the video call arrangement when this is possible. One big negative for this home is the lack of provision for loved ones to speak on the telephone. It's often difficult getting through and i have felt this could be improved.
The home must address these needs and understand that speaking to family and loved ones is a human right and so important for mental health and wellbeing.
Julie

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Perry Tree Centre

Contact

0121 675 5571

Dovedale Road
Perry Common
Kingstanding
Birmingham
West Midlands
B23 5BX

Location

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