right over you. If they are not good enough to do the job they should either get trained or learn how to speak to patients, this is not the first time I have had to speak to her and she is always rude. Get better staff and GP that you can get appointments with.
not the receptionists. She is rude arrogant and speaks over you. If you work good luck getting an appointment! Also if you need help with transfer for an elderly patient to the practice who is at the end of life, prepare to be insulted and get nowhere.
She’s rude and arrogant told me to drive 3 hours away to get my dying fathers medical records from his doctors, knowing full well that they wouldn’t have given them to me. Also told me she wasn’t to know I wasn’t cohearsing him into coming home to be with his family when he passed even though the nurses had called the practice to state the situation. She told me it would take at least 6 weeks to decide whether she would except him as a patient and in that time he probably wouldn’t be here anyway. Her priorities would be her existing patients which clearly they are not. She has no compassion and really should rethink her job position. Another doctor did take on my father that afternoon, we had 3 weeks with him until he passed. The doctors and nurses that know what went on were disgusted and asked if I really wanted them to care for him with such lack of care and compassion.
People really need to speak up and make complaints when they are not happy. Just remember she’s the practice manager so any complaints directly in the practice would go to her. Be ready for the lies and excuses. You need to go higher !
This is from a patient who is very concerned about the management of the doctors and worries about the patients who she may put off by her abrupt manor that need help from the Doctor.
for her to answer the phone to be told ‘the specialist team’ doesn’t start till 4:30 so to call back then explained I was at work and could she take my details to pass on to them to be told no. However since lock down she’s been doing it when I’ve called. The two ladies are lovely, they were clearly not trained by this woman! Arrogant and rude!