Poolway Medical Centre

Person that answered the phone was arrogant And patronising as I was not happy about this I asked for her name and they then punt the phone down on me I then called back which took a further 15 or so minutes to get thorough as I was being ignored (from my phone number) once they answered again they had the same attitude and did not want to help until I questioned why they put the phone down on me. I would also like to add I have never had any issues with this practice at all until I have spoken to this person over the phone twice as I had the same problem with the same person on the 18th March all the reception staff and doctors and nurses I have had contact with are no issue at all so in summary this person is damaging the reputation of this doctor’s surgery

when I need to see a GP or more likely the locum these days. ring in and told only taking emergency patients, then the next day emergency children, then all appointments gone the next day. I do my best not to go in to the surgery anymore. I attended walk in clinics now. The personal GP and Patient relationship has gone. locums have no interest in reading your notes - so you have to be on the ball. especially if you have allergies. Once I am in a position to move to another GP I will do so.

Took a while to diagnose my condition, but got there in the end.