Poplar Primary Care Centre

They're alright, they're friendly and mostly a good service. It depends if I can get an appointment, they triage things. My husband went for a blood test last week, he had lots of appointments for various things and they were spread out so we asked the nurse to get them to be put all together and she sorted that out. I asked the GP about doing dementia access. The nurses found out and got back to me within the hour, we got him booked in for next week.

Whenever I have needed to see a GP as an emergency they have given me an appointment. You have to wait for ages on the phone. They are very slow.

Booking appointments is a big challenge. Doctors and nurses are very good.

Hard to get appointments, can wait a long time on the phones but will get an appointment. When they do see me, I see the same doctor. They are good.

Easy to use them. The e-consult system is very efficient, I get a response within 24 hours. I'm very happy with it. The reception staff are a bit grumpy as ever.

Diabetic review haven’t had one in over 2 years. Receptionist’s put up a wall of excuses, tell me to go on internet. I want to speak to a human being and speak to someone face to face. Can call at 8am in the morning and be 30th in the queue.

Impressed with how quickly we can get appointments, especially the same day. You do an e consult from online and they send a text message with when the appointment will be.

During covid, they did an online form where you tell them your symptoms and they get back to you by a phone call 3-4 hours later. Or if it's something simple, they send you a text to tell you where they've sent your prescription.

The doctors are responsive. The online triage system isn't great for all services but the doctors navigate it well and we get quick feedback and help. The reception staff are also patient and kind.

Doctors are good but reception staff are very rude & unhelpful.