Reviews (1457)

The team is excellent and friendly

September 30, 2021
Cancer treatment - The team is excellent and friendly, Always there for you. Prices of car park need looking at.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

We also note your comments regarding car parking costs and appreciate they can cause difficulties for some patients and visitors. Please get in touch if you would like to discuss this further: patientexperience@uhb.nhs.uk

Best wishes


Provider responded

Very poor

September 24, 2021
Very poor, suffered unprovoked DVT x 2 have not had a face to face review or med change/review since diagnosed at the hospital over a year ago.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are so sorry to hear that you have been unable to get a review for your DVTs.

Current Trust guidelines are that patients aren’t not routinely seen face to face in the first instance however every patient referred to the anticoagulant service is given a telephone appointment within 4 to 6 weeks and then if a face to face appointment is needed then that will be arranged.

We are keen to listen to your concerns in more detail to understand more about what has happened and to ensure you are on the correct treatment pathway. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

Best Wishes

Nicky Beecher
Patient Experience Manager


Provider responded

Terrible

September 14, 2021
Terrible, not only do they seem to take drunken people more seriously then everyone else they don't give you the correct results to scans potentially leaving your body to go paralysed, they do what the doctors do pump your body full of strong pain killers then don't investigate.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are concerned about the issues you have mentioned.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.


Provider responded

Very long waiting times

Cancer services
September 3, 2021
Very long waiting times for cancer treatment. Poor communication leading to more stress and anxiety.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you have concerns about long wait times and poor communication.
We are keen to listen to your concerns in more detail to understand more about what has happened and to see if there is anything we can do to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes


Provider responded

Excellent care and support

September 1, 2021
Excellent care and support was provided to my wife by the staff of the cancer centre.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.


Provider responded

Received great care

September 1, 2021
I have been going to the cancer centre for the last few years and have received great care from everyone.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.


Provider responded

Very good.

September 1, 2021
Very good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.


Provider responded

Absolutely disgusting

August 31, 2021
Absolutely disgusting, rude staff, treating patients like pieces of meat, the HCA was nothing short of a bully, forcing people to have meals they didn't want, yet he had plenty off the hot trolley. I would rather go to City than end up there again. An absolute disgrace to the NHS and the hard working staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are concerned about the issues you have mentioned.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best Wishes

Nicky Beecher


Provider responded

Very good.

August 31, 2021
Very good. Went for MRI scan which was very quick and efficient.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.


Provider responded

Incorrect Information Given

August 31, 2021
According to the ward sister the Dr gave me incorrect information but made me feel lime it was my fault. No empathy and was very abrupt even though a few days before I had an lung cancer operation.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience around the time of your lung cancer operation and are concerned about the issues you have mentioned.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best Wishes

Nicky Beecher


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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