Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 2046 reviews
Reviews (2046)
Polite and friendly
Outpatients
February 25, 2025
Very good. We were seen on time. They provided adequate information on how to use a splint and answered questions I had. They were polite and friendly.
Cannot fault them
Physiotherapy
February 25, 2025
I had my first appointment for physiotherapy and it was really good. I cannot fault them, the service or the care received. They listen and answer any questions too.
Sorted my prescription in 15 minutes
Other
February 25, 2025
They were lovely and did my prescription within 15 minutes so I didn't have to pay for parking.
A&E had no recollection of me
A&E
February 25, 2025
I waited in A&E for 6 hours yesterday. My neck was really hurting. I checked with them to see what was happening and they said they had no recollection of me. I then got triaged and they were apologetic and sorted me out straight away. It was late so I couldn't get my medication the same day.
Problems with booking in
A&E
February 25, 2025
No longer book in with staff member, have to use computer screens. This system takes a long time as there are a lot of questions, and myself and others were struggling with it. Many people booking in didn't look well enough to be standing for so long booking themselves in. Unsure if I was booked in at the end of completion so had to check with staff member anyway to check their records.
Better organised here
Outpatients
February 25, 2025
I attended hand therapy clinic and it was alright, a lot better than Worcester, better organised. You aren't waiting too long and there are more services here. The staff have been really good and I haven't felt dismissed at all.
Mole removal
Dermatology
February 25, 2025
What a fantastic little team, I felt in such capable hands by the a very reassuring doctor and her team, I can’t praise them enough, Thanks to all of you
Waiting times to be triaged
A&E
February 24, 2025
Three and a half hours before being triaged. Total wait 12 hours before being found a bed. Department rammed with people having to stand. There was a fight, drinks spilt over floor. At one point doctor came out to say that they were that busy and that not everyone would be seen. It was chaos and not a very nice experience at all. People who are really ill may not go due to the chaos and waiting times. Which is not good.
Excellent service and patient care
Physiotherapy
February 23, 2025
I'd like to thank the physiotherapy staff for their outstanding service and care. I visited them with my mother as she has primary progressive MS. They both were very attentive and seemed like they cared about my mum and gave good advice. I know its hard working and dealing with sick patients all day and night but they were in good spirits and were committed to their role.
Kind and helpful staff
Outpatients
February 19, 2025
I had a colonoscopy a month ago. Everything went well. The staff were kind and helpful.
