Reservoir Road Surgery

Never get an appointment in general having to go to badger clinic. Refuse to see patients face to face, do it over the phone and when they do see you they say it’s viral.

They weren't very good. Over the years the original doctor has retired. The reception staff are not nice, they choose to be unprofessional on purpose. 2 hours I waited to see a doctor and it was not my normal doctor that I saw. I told the receptionist when I went in at 8am that morning the GP I wanted to see and I was not seen until 11am. The receptionists are unkind.

Only recently joined the surgery after my old surgeries antics. They've helped me and have been good so far - touch wood.

Currently completing a formal complaint with the practice and their disservice. I have had symptoms of cancer since joining them in Sept last year. I have autism and struggle with verbal communication. I provided multiple forms stating my accessibility needs, all of which were ignored. I was only given phone appointments. It was unsafe for me to have this appointment at home, I waited several hours for the appointment until a flatmate came home (which is when this became unsafe). I walked to the practice and asked the receptionist if I could have the appointment in person, she said she'd ask. I then had a GP come up to me and refuse my appointment in person, despite my sobbing, verbalization that it was dangerous for me to have this appointment at home, and mention of communication difficulties. This was ignored and I was ushered off. I then circled the car park sobbing to then be called by the same GP from a window I could see him through who then stated he couldn't understand what I was saying, to which I responded 'please let me show you', which he then, as before, refused.

The type of cancer surrounded reproductive organs, I had several STD/STI tests, when these came back negative I was told to get more of the exact same tests from Umbrella, despite these being cancer symptoms. I had to contact Umbrella to tell this practice that they do not diagnose cancer and a referral to a specialist is needed.

Incredibly inadequate, failure to meet duty of care.

They gave my son antibiotics, we didn't have to wait long as they referred us from NHS 111. I felt my son got the help he needed from the surgery.

Trying to get into the surgery is a pain have to keep calling them. I want to go up speak with receptionist and see a doctor face to face. I want to go to the old system to have a chat with someone. I can’t get hold of them. Doctor not providing the information.

Not able to get appointments to see a GP. When I phone at 8am I'm approximately 18th in the queue then when I get through all the appointments have gone.

Very difficult to get an appointment. My partner is going there since last 3 months with particular issues but they are not taking him seriously.

They took my blood, I don't like going to the doctors.

I find it hard to get an appointment with them. There are always long queues on the phone then when you get through, they tell you there are no appointments available. When this happens they tell you to call back after 2pm to see if any appointments become available. If I however need to make an appointment for my daughter and can't, I just contact my consultant at the hospital to get her seen.