Reservoir Road Surgery

I am a diabetic and it has been more than a year since I had an appointment with a diabetic nurse. This year because of COVID 19 they haven’t given any appointment so far. At least they can call me to make sure that I am fine and doing well.

It's a very distressing and strange time for everyone especially the elderly, so having to take my 77 year old mother to the doctors for an appt was an ordeal in itself as she is shielding. Imagine the disbelief when walking through the door masked and gloved only to be verbally shouted at by a very aggressive receptionist shooing us out of the door ranting about not being allowed in. Perhaps if a notice was in plain sight on the door advising what the procedure is upon your arrival then the incident could have been avoided. Her attitude and behaviour were uncalled for and totally unprofessional. Not only did she keep ranting she was incapable of listening as my mother tried asking how she tells the nurse she is here, the receptionist shouted l am not arguing with you! Obviously in the wrong job. On a better note the nurse was in complete contrast, professional and a credit to her profession and the surgery.
We are all feeling the effects of Covid but we expect our professionals to be just that. We are all trying to play our part and be kind to each other.

I feel the surgery needs more organisation and also more information regarding opening times and doctor’s availability.

Let’s think about thoses unable to use internet, attended surgery 7:30am, Doctors or receptionist Don’t start until:8:30 , then you are called in order of ticket taken off counter to be seen. What a joke. But I must add. The receptionist from other surgeries operating in the same building were present very early in the morning. With a lovely warm smile.

Doctors are brilliant but spend too long with patients. More information on the days doctor work needed (Information Pack). Receptionist don’t listen to patients some staff are better than others. Unevenness in case lots of people queuing for an emergency appointment at 7:30. Waiting times long for appointments.

The Doctor, I would recommend to anybody throughout the UK. As totally professional at all times and prepared to listen to patients. Talking to the patient with a professionalism and also with patient in a professional manner, and gives patient confidence in NHS treatment. And allowing patient to ask questions in relation to diagnosis of treatment, and explaining your medical treatment, and prepared to support the patient at every level, and building confidence and treatment for patient. Dr is a credit to our NHS. An ex member of the community health council 1992 - 2000.

Cannot get an appointment to see a doctor in the morning. Told to go to Erdington walk in clinic. Given wrong medication previously.

I have had enough of this service simply because the staff are never willing to co-operate with patients.
they never ever answer the phone which is ridiculous. also, there are never any appointments I would love to question the doctors to ask how many patients they have in a day.
Or if the receptionists are telling white lies.

went to see my GP, not been for 12 months but was really suffering. Walked into his office and was asked "how can I help?", I responded " its a couple of things" to which he responded "well get on with it You only have 10 minutes" so I asked "why are you being so rude" and he replied "sorry if you thing I'm being rude but I do have other patients to see"!!!! So I walked out, how can anyone let alone s doctor speak to someone like that. Shocking service.

Listens and refers where needed. Referrals should be confirmed