doctor's surgery. The main problem we have had is to do with getting doctor's appointments.
To get an appointment on the day you need to call after 8.30am, sometimes you can spend up to 20/25 minutes constantly calling to get through to get an appointment that day.
To try to find out when a certain doctor is in to follow up from a previous appointment can be difficult the reception staff are sometimes reticent to let you know.
I know in theory it shouldn't matter which doctor you see, but when you are following up it is easier and more comfortable to see the doctor who referred you, or a doctor you are more comfortable with.
Response from Business Manager, Ridgacre House Surgery
Demand to see GPs is usually very high which is why it can be difficult to get through on the telephone early morning. Many patients find booking appointments on-line more convenient. You can contact our reception to get your password to access our on-line services.