Ridgacre House Surgery
Feedback Rating
Based on 41 reviews
Reviews (41)
Confusing booking system
April 10, 2024
The system for booking an appointment is very confusing and complicated. You can't get an appointment straight away. First they call and then based on the phone call they decide whether to give you an appointment.
Misdiagnosed my mother who passed away.
March 6, 2024
They misdiagnosed my mother twice for stomach cancer. Finally when it was diagnosed by the hospital it was too late and she died within 2 months of being diagnosed.
Very organised
February 19, 2024
I have recently joined them. They are very well organised and we can get appointments very easily.
Been good for the last 20 years
February 12, 2024
They are always good to me and I have been with them for the last 20 years.
Zero patient care
February 12, 2024
Zero patient care and reception staff are very rude.
Reception have have no manners
February 12, 2024
It's impossible to get an appointment over the phone. Reception staff have no manners at all about how to speak to their patients.
No call back
December 18, 2023
I phoned for an appointment 7 days ago and they said someone would call me back. No one has called me back since then.
They never answer the phones.
December 13, 2023
It takes ages to get through. I called them today and waited 40 minutes then they put the phone down. You can't do anything online. So I have to go in and ask them because they didn't answer the phones. Doctors are good when you do see them but they need a better phone service and to answer them.
Got my appointments booked in quickly.
November 23, 2023
They're good. They got me all the dermatology appointments booked quickly. At the moment it has all been good to get appointments with the GP.
So poor
October 31, 2023
Tried going on line to a blue screen waiting on the phone so far 46 minutes
