Ridgacre House Surgery

They are alright. I am happy with them, can get appointments. But problems with calling if you don’t call early enough you don’t get anything.

They're alright, I am happy with them. I can get appointments, but there are problems with calling, if you don't call early enough you don't get anything.

They're okay, Can't get appointments not even over the phone sometimes.

Very hard sometimes to get an appointment. Staff are friendly.

Can’t get through to them. I am really sad I’ve been with them since last 20 years.

Good reception staff, attentive doctors and nurses. The doctors kept in touch by phone with me and my wife with our bp problems and arranged a face to face consultation and a speedy hospital appointment when I required it.

I gave an important form for a dementia patient to a receptionist to pass on to the dr for completion on 26/7/21. On 10/8/21 i visited the surgery checking on the progression of the form and was told someone would ring me that day but if they didn’t I should ring the following day. When I rang the following day i was told the form was passed on to the doctor the previous day, TWO WEEKS after I had dropped it off! I remarked “how can it take two weeks to pass on a form?!” so the receptionist said I could make a complaint. Obviously my second visit prompted them to pass on the form. I understand the nhs is stretched atm and I have accepted my friend with dementia isn’t receiving the medical support he needs but merely passing on an important form should not be too much to ask

Excellent service even through this pandemic. A doctor has phone me at home a numerous occasions to monitor my blood pressure and change of drugs together with in surgery blood tests.

Always very helpful, good response times in speaking to a doctor, they also make you aware that there is the online app Livi for video appointments.

Easy to get an appointment if you don't mind which Dr you see. Can be more tricky if there is a particular Dr you are comfortable with. Some reception staff are more helpful than others.