Small Heath Medical Practice

The Doctor was rude and unprofessional and passive aggressive for no reason and couldn’t even complete a simple form I will be changeing surgery since previous dr has gone the surgery has gone down hill and I will be taking this further legal

They referred my son to the Paediatrician. I can get through to them. New doctor is amazing. She got us in touch with Paediatrician and they got in contact. NHS hospitals have passed me from pillar to post. With my doctor I can get appointments.

I called the doctors for an appointment for my back ache as I was in a lot of pain, I called to get an appointment and I could not get through on the phone, so I walked down to the surgery, and they said there were no appointments for 6 weeks even though I begged them. I then ended up going to the hospital as I was in that much pain.

Always trouble in sending my prescription to pharmacy. When you speak them they don’t take me seriously which cause depression and anxiety.

I've always found the receptionists and drs very helpful, and nice. The one complaint I did have, it was dealt with immediately by the practice manager.

You could be in a que for a hour waiting for them to pick the phone or get cut off after 25 min saying caller 4 but waiting for anything from 30 min to a hour and on repeat reception ask you do it online when many old Asain don't have new updated phones. If you call Surgery they don't pick phone , when they do they give you a telling off and say do it online next time.

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