Stockland Green Practice - Dr Khuroo's Practice

It takes an hour or more waiting on the phone to get to speak to someone about getting a GP's face to face appointment. The usual story when you do get through is that all the day's appointments have gone so try again tomorrow! I've had problems getting repeat prescriptions sent to the pharmacy too. Turned out that the practice stopped the repeats because the doctor needed to tell me a change of steroid for my asthma was needed, but I never found that out until I actually got the appointment. The doctor then took me without any sympathy or preamble that the 2 steroids she had prescribed for me over several years could not be continued as only one should have been given with the result that my bones will now have gone soft and I should be careful to avoid knocks or bumps or my bones would break. I had there and then about 2 minutes to decide which of the 2 steroids should be continued. An apology or some words of comfort would have been nice, but there were none. Then she told me she had sent the repeat prescription to the pharmacy but when it arrived only the items for treating asthma were there, but I have other serious conditions which have been prescribed for. Eventually I hit on the idea of ringing the practice to order a repeat prescription, then they would only include the items I named and not those I have used regularly for several years. I know doctors and staff have been under severe pressure because of the pandemic, but surely I should rightly have expected better attitudes and service than this. I dread to think what will happen when my next 2 monthly prescription is due to be delivered.

Can never get an appointment and with covid cant even get receptionist let alone speak to the doctor

Kind, friendly and efficient.

Good

Before covid you couldn't get an appointment and since covid it doesn't exist can't even get repeat prescriptions right.

The appointment system although improved is still poor. Even before COVID-19 it was difficult to get an appointment and now we are forced to keep calling up every morning to get one.

Absolutely first class all round. They are doing a difficult job for patients in constricted circumstances and doing it well. They are there when needed and do their best to help. I was so pleased when they rang me with a vaccination appointment only a couple of days ahead.

Dr shows No empathy regarding patients with long record history of mental health.

Dr she is treating patients with other conditions or mental health conditions bias and superficial;

total lack of experience regarding patients with mental health.

The staff from reception is treating you superficial and with lack of dignity and respect.

GP is ok, no problems in getting an appointment. I see two doctors, one has got more understanding of mental health than other so some training might help.

They have been good and did my referral to FTB which has since given me the support I needed. They have been ok with any other health issue I’ve had.