Sutton Park Surgery

Very difficult to get an appointment. I don't have a regular sleeping pattern so I'm asleep at 8am. So when I call, there aren't any appointments. No appointments online either. It's hard to see someone when I need to.

They are good but there is a delay on getting appointments and the referral took 3 months.

They are brilliant and give me appointments. I am happy, I have no complaints.

Long waits and no appointments at all. Very poor service delivery.

Zero, zero, zero. Very poor experienced received. No appointments at all.

It feels like the practice wants to make it as difficult as possible to get an appointment. Now only possible on line. I am sure many ill people will give up putting their health at risk. When you do get to see or talk to a doctor they are excellent. If your treatment needs a follow up appointment you will be put off by the gatekeepers. God help elderly patients.

Ordered an emergency prescription yesterday. Told today it’s not come. Wife has got to wait til new year for medication

Went into practice last week needed to sort out medicines. Been on phone previous day for 2 hours. So went in and the receptionist was typing and said l have just got to finish typing things up and other was on the phone texting. Ignoring the phones they are not answering.

They have a duty of care but they haven’t seen me or spoken to me since diagnosis. They honestly do nothing.

Same day appointment provision and process inadequate. 8.00am in person appointment process primative and where by 8.18am all appointments taken for the day
On line same day appointments should be available to meet patient needs