Sutton Park Surgery

You have to book online and can't check the time. Take over 40 minutes to get through on the phones but you can't book an appointment on the phone.

I find using online appointments difficult to navigate. The receptionist, went out of her way to help me. She was patient and helpful in her assistance

I am happy and satisfied with the care and treatment.

Our surgery is now one of five. Our Dr who we are registered with works at two of them. To get an appointment we have to complete an online form and it is impossible to see a named doctor. Receptionists tell us they can't make appointments and we get sent to any of the practices often seeing Dr we don't know. This is unsatisfactory, recently I had various tests seen by a nurse, I haven't had any feedback at all. So how do the NHS expect to give us all a nominated GP? The care is good, there is no problem there but I want to see my named doctor.

Needed to sort out my minor surgery appointment, the ladies on reception were so very helpful
Well done ladies for making a worried patient calm

Very difficult to get an appointment. I don't have a regular sleeping pattern so I'm asleep at 8am. So when I call, there aren't any appointments. No appointments online either. It's hard to see someone when I need to.

They are good but there is a delay on getting appointments and the referral took 3 months.

They are brilliant and give me appointments. I am happy, I have no complaints.

Long waits and no appointments at all. Very poor service delivery.

Zero, zero, zero. Very poor experienced received. No appointments at all.