Sutton Park Surgery

Went into practice last week needed to sort out medicines. Been on phone previous day for 2 hours. So went in and the receptionist was typing and said l have just got to finish typing things up and other was on the phone texting. Ignoring the phones they are not answering.

They have a duty of care but they haven’t seen me or spoken to me since diagnosis. They honestly do nothing.

Same day appointment provision and process inadequate. 8.00am in person appointment process primative and where by 8.18am all appointments taken for the day
On line same day appointments should be available to meet patient needs

Phoned surgery to make an appointment too see a Nurse, 1 hour 22 minutes on the line, when I got though offered an appointment outside of Streetly, I declined, I can walk to this surgery, Ive been a patient at this surgery for 31 years the decline is appalling

Trying to get a phone call from your doctor is a marathon task turning that into an actual face to face meeting is like scaling Mount Everest, totally inept receptionists

Can no longer make an appointment with receptionist at the front desk. Told I must phone at 8.00am when I wait for anything up to an hour to speak to a stranger in a call centre, only to be told no appointments available and try again tomorrow. Disgraceful!! Service has declined rapidly since the retirement of one Dr and the untimely death of another. They were caring and professional doctors and the practice was the best in the area. It is now the worst

They are ok but I prefer to go to walk in clinics when ever I need support because getting an appointment is close to impossible.

I tried to contact this surgery on behalf of my mother..... the first time l was kept waiting over an hour number 48 in the que... l did eventually get through. I was told phone appointment availability could take up to 2 weeks and would be in the afternoon.
l travelled accross the city, so l could be with my mother for the planned phone appointment on 6th of April. No Doctor called. I tried to ring the surgery from my mobile as it was getting late, after .... 1hour 6 mins l got cut off at number 2. l drove down to the surgery on the same day as expected phone call and was told by a member of staff there was no record of the appointment we had been waiting for. My mother was called after l aired my concerns to the surgery. The staff told her the surgery had tried to call her twice.... I had been sitting next to my mother all afternoon. The phone did not ring. I later received two missed calls to my mobile on my journey home from the practise, when l tried to return the calls l could not get through. THIS SHOULD NOT HAVE HAPPENED... AND IS THE WORST EXPERIENCED I HAVE EVER HAD WITH A SURGERY.

30-40 minutes waiting for phone to be answered then never any appointments told to phone 111 every time rubbish

Can not get appointments. Can never speak to same doctor. Still not seeing patients. Why?