Swanswell Medical Centre

Think they doing the best they can . Obviously I whould like to see a GP instead of a phone call and hopefully will soon

Pleasant with most staff, some reception staff rude & abrupt.
Prize Draw Data

During lockdown they retreated into a bubble such that patients were treated as if they all had the plague. They became fixated with on-line triage/appointments to the exclusion of any personal contact. If you went to the surgery they had a phone system outside and kept people waiting outside in whatever weather conditions prevailed at the time. Up till then this practice was a model of how to manage a practice but their obsession with excluding patients from any form of personal contact makes us feel like so much rubbish.

You can not get to see a doctor it all has to be done on line I made a appointment on line and no one got back to me .

Reasonable service though receptionist can be unnecessarily brusque.

Surgery locked up have to book online to speak to dr it’s to long-winded.

AVERAGE

Absolute refusal to be referred to specialist for back problem since last five years by my GP.

They are quite good with getting an appointment. They don’t make me wait a lot. Don’t see them often but when I do they’re are fine. Decent care and treatment given.

You phone up on the day and you always get an appointment on the same day. They always explain things to you and there is a great level of care. Good referral to the CMHT, only waited 3 days for an appointment. I told them I was feeling down and the doctor suggested it may help to come to the CMHT. He explained what they would do there.

Very professional, very quick to spot things. Your welfare very important to them. You can talk to them about anything and they explain to you in layman's terms.